Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cereniti Morrison

Macon,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Roses retail
Macon, GA
06.2022 - Current
  • Developed policies and procedures related to customer service operations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Cashier

Arbys Restaurant
Macon, GA
11.2021 - 02.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.

Cashier

Dollar General Market
Macon, GA
03.2021 - 05.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Package Handler

Amazon
Macon, GA
05.2020 - 12.2020
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.

Cashier

McDonald's
Macon, GA
01.2019 - 05.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Northeast High School
Macon, GA
05-2020

Some College (No Degree) - Medical Coding And Billing

Ultimate Medical Academy - Clearwater
Clearwater, FL

Skills

  • One Call Resolution
  • Call Center Operations
  • Information Security
  • Workflow Management
  • Technical Support
  • Talent Development

Timeline

Customer Service Manager

Roses retail
06.2022 - Current

Cashier

Arbys Restaurant
11.2021 - 02.2022

Cashier

Dollar General Market
03.2021 - 05.2021

Package Handler

Amazon
05.2020 - 12.2020

Cashier

McDonald's
01.2019 - 05.2020

High School Diploma -

Northeast High School

Some College (No Degree) - Medical Coding And Billing

Ultimate Medical Academy - Clearwater

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Cereniti Morrison