Cerenity Mercado
Charlotte,NC
Summary
Dynamic Barista Manager at Caribou Coffee with a proven track record in enhancing customer loyalty through exceptional service and efficient operations. Skilled in safe food handling and maintaining cleanliness, I effectively resolved customer concerns and fostered a collaborative team environment, ensuring a welcoming atmosphere and operational excellence.
Overview
7
7
years of professional experience
Work History
Barista Manager
Caribou Coffee
09.2024 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
Team Member
Cava Grill
11.2021 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
Barista
Dunkin' Donuts
03.2018 - 04.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Hanover High School
Hanover, MA06-2021
Skills
- Cleanliness and organization
- Safe food handling
- Customer service
- Attention to detail
Timeline
Barista Manager
Caribou Coffee
09.2024 - Current
Team Member
Cava Grill
11.2021 - 11.2022
Barista
Dunkin' Donuts
03.2018 - 04.2019
High School Diploma -
Hanover High School
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