Cereza Norris
Tucson,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Rafi Law Group
Tucson, Arizona
05.2021 - Current
- Gathered essential case information by addressing inquiries and evaluating client needs.
- Collaborated with attorneys to prepare materials for client and staff meetings.
- Inspected documentation to confirm completion of all required prerequisites.
- Ensured compliance with legal protocols throughout intake process.
- Coordinated schedules and appointments, sending reminders for upcoming dates.
- Maintained positive demeanor while effectively de-escalating clients in crisis situations.
Client Service Coordinator
Hollingsworth Kelly Law Firm
Tucson, AZ
01.2020 - 02.2021
- Designed comprehensive training program for onboarding new hires.
- Streamlined processes and optimized filing system to enhance efficiency.
- Welcomed clients, providing assistance through in-person meetings, phone calls, and video conferences.
- Coordinated multiple calendars to manage client appointments effectively.
- Supported attorneys and paralegals with diverse administrative tasks.
Eligibility Specialist
Tucson Medical Center
Tucson, Arizona
02.2019 - 12.2019
- Reviewed patient eligibility for various insurance programs and services efficiently.
- Processed applications and documentation for healthcare coverage in a timely manner.
- Communicated eligibility requirements to patients and healthcare providers with clarity.
- Maintained accurate records of patient interactions and eligibility determinations.
- Educated patients on rights and responsibilities regarding insurance coverage.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Case Manager
Fadduol, Cluff, Hardy & Conaway
Hobbs, New Mexico
08.2015 - 10.2018
- Organized and maintained case files for efficient information retrieval.
- Communicated with clients to gather essential information and deliver case updates.
- Interviewed clients to collect vital data supporting associates' efforts.
- Created spreadsheets tracking case details and deadlines for enhanced management.
- Interpreted various legal documents, including contracts and agreements, to ensure compliance.
Education
GED -
The American Academy
Salt Lake City, UT05-2024
Medical Assistant Certification - Medical Assistant
High Tech-Institute
Irving, TX05-2006
Skills
- Customer service and relations
- Time management
- Team collaboration
- Task prioritization
- Analytical skills
- Data entry
- Client assessments
- Confidentiality maintenance
- Document preparation
- Appointment scheduling
Timeline
Intake Specialist
Rafi Law Group
05.2021 - Current
Client Service Coordinator
Hollingsworth Kelly Law Firm
01.2020 - 02.2021
Eligibility Specialist
Tucson Medical Center
02.2019 - 12.2019
Case Manager
Fadduol, Cluff, Hardy & Conaway
08.2015 - 10.2018
GED -
The American Academy
Medical Assistant Certification - Medical Assistant
High Tech-Institute