Ceri Close
Tulsa,OK
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
8
8
years of professional experience
Work History
Office and Operations Manager
Bixby's Winter Wonderland
Bixby, OK
10.2025 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Coordinated staff schedules to optimize coverage during peak hours.
- Streamlined inventory management processes for seasonal products and supplies.
- Developed procedures for handling customer inquiries and resolving issues effectively.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assisted with customer requests and answered questions to improve satisfaction.
General Manager
Josh's Sno Shack
Tulsa, Oklahoma
04.2018 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Managed staff schedules and training programs for optimal team performance.
- Conducted regular team meetings to foster communication and address operational challenges.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
Associate of Arts - Interior Design
Clary Sage College
Tulsa04-2025
High School Diploma -
Broken Arrow High School
Broken Arrow05-2016
Skills
- Interior design
- Project management
- Team leadership
- Customer service
- Time management
- Inventory control
- Communication skills
- Problem resolution
- Production
- Staff development
- Schedule management
- Effective multitasking
References
References available upon request.
Timeline
Office and Operations Manager
Bixby's Winter Wonderland
10.2025 - Current
General Manager
Josh's Sno Shack
04.2018 - Current
Associate of Arts - Interior Design
Clary Sage College
High School Diploma -
Broken Arrow High School