Joelle Huffman
Payson,AZ
Summary
Dynamic Office Manager with a proven track record at Keith Family Flooring, adept at enhancing customer satisfaction and increasing sales revenue through effective strategies. Skilled in budgeting and bookkeeping, I excel in client consultations and material selection, fostering strong relationships while maintaining confidentiality and accuracy in financial records.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Keith Family Flooring
02.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Increased sales revenue by developing and implementing effective sales strategies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
Cashier
Rim Liquor and Car Wash
07.2018 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Manager
Mike's Fish and Chips
05.2017 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Assistant Manager
Circle K
01.2014 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Payson Center For Success
Payson05-2015
Skills
- Budgeting and estimating
- Client consultations
- Material selection
- Office administration
- Customer service
- Billing
- Bookkeeping
- Microsoft Word mastery
- Quickbooks
- Design consultation
- Interior design
Certification
- Certified Quickbooks Specialist
Timeline
Office Manager
Keith Family Flooring
02.2021 - Current
Cashier
Rim Liquor and Car Wash
07.2018 - 04.2021
Manager
Mike's Fish and Chips
05.2017 - 06.2018
Assistant Manager
Circle K
01.2014 - 01.2017
High School Diploma -
Payson Center For Success
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