Jeanette Olivarez
Houston,TX
Summary
Dedicated and highly organized professional with over a decade of experience in office management, production supervision, and data coordination. Seeking a challenging role where my expertise in accounting, project management, and team leadership can contribute to operational efficiency and organizational success. Adept at implementing streamlined processes, enhancing customer satisfaction, and ensuring compliance with industry standards. Committed to leveraging strong analytical skills, technical proficiency, and a collaborative approach to drive growth and improve productivity within a dynamic work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Servpro of Bellaire-Rosenberg, TX
Houston, United States
08.2023 - Current
- Provide strategic oversight and direction for the franchise office team, encompassing all accounting, administrative, and operational functions.
- Develop and enforce comprehensive accounting procedures and reporting protocols to ensure compliance with franchise standards and financial accuracy.
- Implement robust auditing processes to ensure that all job files are complete, accurate, and compliant with regulatory requirements.
- Formulate and manage an annual office administration plan and budget, incorporating strategies to enhance office productivity through automation and process improvement.
- Deliver training and professional development for office personnel, fostering a high-performance environment and ensuring all team members are proficient in their roles.
- Act as the primary expert on key software applications including QuickBooks Pro®, ScanER XL®, ManagER®, and Microsoft Office, facilitating their effective utilization within the office.
- Oversee customer satisfaction initiatives, addressing and resolving customer complaints with a focus on maintaining high service standards.
- Manage and coordinate various programs such as Alacrity, Contractor Connections, and Sedgwick Repair, ensuring operational efficiency and compliance.
- Administer and renew Certificates of Insurance (COI), auto insurance policies, vehicle registrations, and conduct employee background checks as required.
- Perform credit card reconciliations, oversee job expenses, and ensure accuracy in financial reporting.
Senior Job File Coordinator
Servpro of Bellaire/Servpro of Lake Jackson/Galveston Island-Rosenberg, TX
Houston, United States
06.2015 - 08.2023
- Supervised the status and audit of job files, ensuring adherence to quality standards and client specifications.
- Maintained and updated job file Work In Progress (WIP) reports to ensure accurate tracking of project status.
- Ensured compliance with client requirements by reviewing and validating initial field documentation and creating preliminary estimates.
- Coordinated daily job file management, including preparation of reports, job file backup, and completion of the audit process.
- Facilitated internal and external communications to support the efficient flow of information and resolution of issues.
- Conducted final reviews and uploads of job file documentation, ensuring all data is accurate and compliant with audit requirements.
- Executed job closeout procedures using external platforms such as Contractors Connections, Alacrity, and Sedgwick.
- Performed detailed estimates for asbestos abatement and repair projects, ensuring accuracy and compliance with safety standards.
Production Crew Chief/Supervisor
Servpro of Bellaire-Rosenberg, TX
Houston, United States
05.2014 - 06.2015
- Supervised and directed production technicians on-site, ensuring adherence to project specifications and company standards.
- Managed job-site operations, including coordination of tasks, monitoring of progress, and ensuring quality control.
- Provided coaching, training, and performance feedback to production technicians to enhance their skills and productivity.
- Maintained comprehensive job file documentation, capturing all relevant details and updates.
- Addressed and resolved customer needs and concerns, ensuring high levels of satisfaction.
- Communicated job-site details and updates effectively to production staff and management.
- Participated in the maintenance and repair of equipment, vehicles, and facilities, ensuring operational readiness.
NSLP/Fleet Coordinator/Data Entry Clerk
South West Key Programs
Houston, United States
05.2013 - 02.2014
- Coordinated staffing and operational activities for the Food Services Unit, ensuring effective management of resources and processes.
- Managed inventory and ordering processes with Sysco, both electronically and manually, to ensure timely availability of necessary items.
- Oversaw the comprehensive management of company vehicle files, including maintenance, repairs, damage reports, mileage logs, signage, insurance, and inspections.
Youth Care Worker/Data Entry Clerk
South West Key Programs
Houston, United States
05.2012 - 05.2013
- Maintained and updated resident files using the ETO system, ensuring accuracy and completeness of data.
- Monitored and assessed client needs, including physical and emotional requirements, and provided appropriate support and interventions.
- Planned and supervised recreational and therapeutic activities for clients, enhancing their overall well-being.
- Ensured safety and security for immigration clients and assisted with intake procedures, including documentation and compliance.
- Administered prescribed medications and over-the-counter medications, following all relevant guidelines and protocols.
Childcare Worker – Women’s Unit
Riverside General Hospital
Houston, United States
12.2010 - 10.2011
- Documented patient activities and provided support in adult psychiatry and substance abuse classes.
- Supervised small children while their mothers attended various support groups, including AA and 12-step meetings.
- Conducted individual mentoring sessions and facilitated small group discussions to support client development and recovery.
- Monitored HIV-positive residents and maintained comprehensive records on the psychiatric unit.
- Managed medication schedules and coordinated group counseling sessions to ensure adherence to treatment plans.
Education
Associate Degree in Criminal Justice -
Remington College, Houston, TX
Skills
- Proficient in Microsoft Office Suite
- QuickBooks
- Various industry-specific software applications
- Expertise in production management
- Case management
- Construction estimating
- Extensive experience in restoration
- Water damage restoration
- Mold remediation
- Competent in drywall repair
- Office management
- Budgeting
- Strong communication skills
- Background in social work
- Client relations
- Knowledgeable in OSHA regulations
- Project management
- Commercial construction practices
- Advanced computer skills
- Focus on data entry and management
- Compliance Monitoring
- Administrative Support
- Workforce Management
- Team Supervision
- Employee Supervision
- Contract Administration
- Office Management
- Policy Development
- Staff Management
- Customer Service
- Performance Improvement
- Proposal Writing
Certification
- Hazardous Waste Operations & Emergency Response Training
- IICRC Certification
- Water Certification
Personal Information
Work Permit: Authorized to work in the United States for any employer
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
Servpro of Bellaire-Rosenberg, TX
08.2023 - Current
Senior Job File Coordinator
Servpro of Bellaire/Servpro of Lake Jackson/Galveston Island-Rosenberg, TX
06.2015 - 08.2023
Production Crew Chief/Supervisor
Servpro of Bellaire-Rosenberg, TX
05.2014 - 06.2015
NSLP/Fleet Coordinator/Data Entry Clerk
South West Key Programs
05.2013 - 02.2014
Youth Care Worker/Data Entry Clerk
South West Key Programs
05.2012 - 05.2013
Childcare Worker – Women’s Unit
Riverside General Hospital
12.2010 - 10.2011
Associate Degree in Criminal Justice -
Remington College, Houston, TX
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