Ceria Wester
Omak,WA
Summary
I've worked hard to become an accomplished Assistant Manager with a proven track record at Cricket Wireless, enhancing customer satisfaction and streamlining inventory processes. Skilled in customer relationship management and strategic thinking, I excel in team leadership and operational efficiency, driving sales growth and improving team performance. Im a Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Cricket Wireless
Omak, WA
10.2021 - Current
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Sandwich Artist
SUBWAY®Restaurants
Tonakset, WA
01.2021 - 10.2021
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Followed established procedures for handling money transactions accurately.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Verified that prepared food met quality standards prior to serving it to customers.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
Assistant Manager
Arbys Resturant
Omak, WA
06.2019 - 04.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- I completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Omak High School
Omak, WA06-2020
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Consulting
- Customer relationship management (CRM)
- Customer relations
- Team leadership
- Inventory management
- Sales strategies
- Multitasking and organization
- Business development
- Strategic thinking
- Time management
- Team collaboration
- Customer service and satisfaction
- Promotional planning
- Staff management
- Sales growth
- Goal setting
Timeline
Assistant Manager
Cricket Wireless
10.2021 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2021 - 10.2021
Assistant Manager
Arbys Resturant
06.2019 - 04.2021
High School Diploma -
Omak High School
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