Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cerica Dickson

College Station,TX

Summary

Patient Access and Customer Service Professional experienced in patient registration, insurance verification, and HIPAA compliance. Delivered effective support through clear communication and calm de-escalation, enhancing patient experiences. Managed high-volume requests while resolving account issues and ensuring accurate data management.

Overview

1
1
Language
4
4
years of professional experience

Work History

Patient Access Representative

St. Joseph's Regional Medical Center
2024.12 - Current
  • Registered patients accurately, capturing demographics, insurance details, and consent forms in electronic health records.
  • Coordinated patient flow to support efficient access to care.
  • Collected coinsurance payments and explained financial responsibility with professionalism and clarity.

Customer Service Representative

All State Insurance
2024.06 - 2024.12
  • Resolved policyholder inquiries regarding coverage, billing, and claims with accurate, timely communication.
  • Guided clients through claims status updates, policy details, and payment options.
  • Processed policy changes, endorsements, and cancellations while maintaining complete customer records.

Customer Service Representative

Statefarm Insurance
2022.06 - 2024.08
  • Guided clients through claims status updates, policy details, and payment options.
  • Adapting to call center workflows, handled high-volume requests while preserving service quality.
  • Handled high-volume requests while preserving service quality.
  • Investigated account discrepancies and coordinated solutions across billing and underwriting teams.

Education

High School Diploma -

Bryan High School
Bryan,TX

Skills

  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Patient advocacy
  • Conflict resolution
  • De-Escalation

Languages

Spanish
Elementary

Timeline

Patient Access Representative

St. Joseph's Regional Medical Center
2024.12 - Current

Customer Service Representative

All State Insurance
2024.06 - 2024.12

Customer Service Representative

Statefarm Insurance
2022.06 - 2024.08

High School Diploma -

Bryan High School