C'ERICA WILFORD
Fort Worth,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Digital Shopper
Walmart
Mansfield, TX
10.2022 - 02.2024
- Greet customers, help with purchasing decisions, and resolve issues
- Review orders, locate, prepare, and package merchandise
- Maintain inventory accuracy by binning and picking merchandise
- Stock and rotate goods, and set up displays
- Completed pickup and shopping orders for customers within local area.
Customer Service Advocate
Qualfon
Fort Worth, Texas
10.2021 - 02.2022
- Assisted customers with opening accounts and signing up for new services.
- Maintained and managed customer files and databases.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and updated databases to handle customer data.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Worked from home
- Maintained neat and quiet environment for work efficiency
Wrapper Operator
DHL Supply Chain
, TX
03.2018 - 08.2020
- Recorded all production data accurately into a logbook, including number of items produced, downtime, and quality control statistics.
- Attached labels to packaged items or stenciled information on containers.
- Dismantled and reassembled equipment as needed for maintenance purposes.
- Wrapped protective material around each product and packed items into cartons.
Packaging Line Operator
Alcon Labs
, TX
01.2015 - 02.2018
- Adjusted machine components, machine tensions and machine pressure according to size and processing angle of product.
- Remove defective items from production lines during inspection process and place them aside for further analysis or disposal as needed.
- Conducted final checks for defective items, removing any that failed quality standards.
- Setup orders for lines and assisted with printing labels and packaging
- Followed standard operating procedures and manufacturing batch record to ensure quality product.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX06-2013
Skills
- Data entry
- Microsoft expertise
- Leadership
- Teamwork
- Adaptability
Timeline
Digital Shopper
Walmart
10.2022 - 02.2024
Customer Service Advocate
Qualfon
10.2021 - 02.2022
Wrapper Operator
DHL Supply Chain
03.2018 - 08.2020
Packaging Line Operator
Alcon Labs
01.2015 - 02.2018
High School Diploma -
North Crowley High School