CERONEL CERISIER
Cape Coral,FL
Summary
Results-driven Operations professional with hands-on leadership experience in high-volume environments. Skilled in supervising operations, training staff, and optimizing workflows to enhance efficiency and customer satisfaction. Strong communication and problem-solving abilities foster effective team collaboration and process improvement.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Seasonal Manager
Domino’s Pizza
Cape Coral, FL
04.2024 - 07.2024
- Supervised daily store operations in a high-volume environment, ensuring adherence to customer service and operational standards.
- Coordinated inventory management, opening and closing procedures, and team activities during peak business hours to optimize operations.
- Streamlined employee onboarding and training processes to improve consistency and efficiency in workflow.
- Improved customer experience and minimized operational waste by implementing effective communication and problem-solving strategies.
Assistant Manager
Domino’s Pizza
Miami, FL
11.2021 - 08.2022
- Oversaw daily operations, customer service, and team support, contributing to improved restaurant performance in fast-paced environment.
- Developed and delivered training for employees on company procedures, teamwork, and customer interaction standards, fostering a cohesive team.
- Ensured cash handling accuracy and maintained inventory integrity while enforcing operational procedures to support accountability.
- Built positive relationships with staff and customers, fostering a productive work environment and encouraging repeat business.
Customer Service Representative
Domino’s Pizza
Miami, FL
12.2020 - 11.2021
- Managed orders and facilitated customer communication to resolve issues in high-pressure situations.
- Resolved customer concerns, achieving high customer satisfaction ratings.
- Trained and onboarded new customer service employees, and enhanced their integration and performance.
Crew Member
Hard Rock Stadium
Miami, FL
12.2018 - 11.2019
- Provided exceptional customer service during high-traffic events at a sports venue.
- Streamlined food preparation and customer service processes during large-scale events to enhance operational efficiency.
- Processed transactions using point-of-sale systems, ensuring accuracy and speed during high-volume service periods.
- Collaborated with team members in a fast-paced environment to achieve daily performance goals.
- Set up and maintained cleanliness of food and beverage stations to uphold service standards and improve customer experience.
Volunteer
Divine Summer Camp
North Miami Beach, FL
12.2017 - 11.2018
- Coordinated and led daily activities for children at summer camp, creating an engaging environment that promoted enjoyment and learning.
- Supervised and supported children during daily activities, ensuring safety and encouraging personal development.
- Organized games and educational activities for campers, enhancing teamwork and participation among children.
- Facilitated teamwork and positive behavior through organized group activities, enhancing engagement among participants.
- Assisted in setting up and breaking down camp facilities each day.
Education
Bachelor of Science - Business Management, Minor Operational Excellence
Saint Vincent College
Latrobe, PA05-2026
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL01-2022
Skills
- Operations Management
- Inventory management
- Schedule management
- Operational efficiency
- Process Improvement
- Customer Engagement
- Client relations
- Data Analysis
- Microsoft Excel
- Team Leadership
- Staff Development
- Deadline management
- Risk management
- Sales Techniques
- Cost Control
- Problem-Solving
- Verbal communication
Leadership Experience
5000 Role Models of Excellence, Miami, FL — Vice President
- Supported mentorship and leadership initiatives focused on academic success, professional development, and community involvement.
- Collaborated with peers and program leaders to organize activities and promote student engagement.
- Demonstrated leadership, accountability, and communication skills in a team-focused environment.
Affiliations
- Four-Year Varsity Football Athlete — Saint Vincent College (2022–2026)
- Vice President — 5000 Role Models of Excellence (2021–2022)
- Secretary — Operational Excellence Club, Saint Vincent College (2025–2026)
Certification
- Lean Six Sigma Green Belt Training — Saint Vincent College, 2026
Languages
- English
- Haitian Creole
Timeline
Assistant Seasonal Manager
Domino’s Pizza
04.2024 - 07.2024
Assistant Manager
Domino’s Pizza
11.2021 - 08.2022
Customer Service Representative
Domino’s Pizza
12.2020 - 11.2021
Crew Member
Hard Rock Stadium
12.2018 - 11.2019
Volunteer
Divine Summer Camp
12.2017 - 11.2018
Bachelor of Science - Business Management, Minor Operational Excellence
Saint Vincent College
High School Diploma -
Dr. Michael M. Krop Senior High School