Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Cerqueira Mack

Louisville,KY

Summary

Dynamic and results-driven professional with extensive experience in customer service and money handling at Sally's Beauty Supply. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving and team leadership. Skilled in retail operations, consistently maintaining accurate cash drawers and fostering positive customer relations.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Sally's Beauty Supply
12.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Rainbow Clothing Store
05.2020 - 02.2022

Ride Operator

Kentucky Kingdom
04.2018 - 10.2018
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

Dairy Queen Grill & Chill
05.2016 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Cosmetology - Cosmetology

Empire Beauty School
Louisville, KY
09.2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Retail operations
  • Team building

Timeline

Assistant Manager

Sally's Beauty Supply
12.2021 - Current

Cashier

Rainbow Clothing Store
05.2020 - 02.2022

Ride Operator

Kentucky Kingdom
04.2018 - 10.2018

Cashier

Dairy Queen Grill & Chill
05.2016 - 07.2018

Cosmetology - Cosmetology

Empire Beauty School

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