Cesar Alvarado
Hilliard,Ohio
Summary
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Persuasive communicator with proactive approach to resolving account and customer service issues. Manage all phases of full-cycle recruiting. Highly motivated and goal-oriented professional with 10 years in progressive experience in Sales, Recruitment. and Hr Professional skills, attention to detail, and a great record of accomplishment. Always in search of new challenges that allows me to grow with in the organizational environment.
Overview
13
13
years of professional experience
Work History
Branch Manager
Hospitality Staffing Solutions
Columbus, Ohio
04.2019 - Current
- Create recruiting plans to develop a talent pool for future and existing opening
- Recruiting plans will include a variety of sources in the community, online and through referrals
- (Onboarding Candidates)
- Manage market operations to budget targets for Revenue, Gross Profit, Expenses and Net Operating Income
- Build relationships with clients and partners through service excellence and operational discipline to continue to grow the market
- Providing the highest level of customer service through customizing staffing by incorporating client needs into our practices while maintaining HSS operations standards and profitability goals
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Increased efficiency and drove branch revenue by optimizing daily operations
- Designed sales and service strategies to improve revenue and retention
- Process the weekly Payroll
- Supervisor of over 200 Employees (Columbus)
- Supervisor of over 25 Active accounts in Columbus.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
Talent Acquisition Specialist
Resources Employment Solutions
Columbus, Ohio
05.2018 - 03.2019
- Partnering with hiring managers to determine staffing needs and screening Resumes
- Builds applicant sources by researching and contacting community services, internet sites, media; providing organization information, opportunities, and benefits, making presentations; maintaining rapport
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations
- Brought in well-qualified, multifaced job candidates to fill open positions
- Contacted job applicants to inform of application status
- Negotiated candidate salaries and prepared employment contracts
- Planned and executed recruitment events to bring in area candidates
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers and onboarding.
Retail Account Manager
IDT Corporation
Columbus, Ohio
11.2017 - 04.2018
- Managed staff training and performance monitoring to promote high levels of productivity
- Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets
- Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows
- Orchestrated rollout of policies and procedures, effectively contributing to management team
- Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
Business Development Manager
Liberty Mutual
Caracas
01.2008 - 11.2016
- Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases
- Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills
- Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations
- Determined business development opportunities and implemented effective strategy for client acquisition
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Exceeded quotas consistently through new account penetration and territory expansion.
- Devised effective marketing, sales and other promotional initiatives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Organized promotional events and interacted with community to increase sales volume.
Education
Associate Degree - Technical Engineer
University Institute of Industrial Technology
Venezuela01.2003
High School Diploma -
Cruz Carrillo High School
Venezuela07.1998
Skills
- Payroll
- Employee Relations
- Dedicated team player
- Candidate Sourcing & Screening
- Employee Onboarding
- High Volume Staffing
- OSHA Safe Training
- Social Media Recruiting Tools
- Human Resource management
- Account analysis expertise
- Candidate pre-screening
- Candidate pipeline development
- Talent Management
- Business Development
- Languages
English: Professional
Spanish: Native/ Bilingual
Accomplishments
- Exceeded sales goals by an average of 2000% in 3 years
- Increased the sales from $8,777.42 up to $155,210.26 at Columbus, OH
- Consistently maintained high customer satisfaction ratings
- Promoted from Recruiter to Branch Manager, in less than 12-months
- Led team to achieve recruitment results, earning recognition from upper management and financial reward.
Timeline
Branch Manager
Hospitality Staffing Solutions
04.2019 - Current
Talent Acquisition Specialist
Resources Employment Solutions
05.2018 - 03.2019
Retail Account Manager
IDT Corporation
11.2017 - 04.2018
Business Development Manager
Liberty Mutual
01.2008 - 11.2016
Associate Degree - Technical Engineer
University Institute of Industrial Technology
High School Diploma -
Cruz Carrillo High School
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