Cesar Alvarado
Oak Lawn,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Process Lead
GoPuff
Chicago, IL
03.2022 - Current
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced company policies and regulations with employees
- Trained new employees and delegated daily tasks and responsibilities
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
- Reduced waste in production by closely monitoring operations and making necessary adjustments.
Guest Service Manager
Xtreme Xperience
06.2020 - 03.2022
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room
- Attended to customer needs, responding to questions, complaints and escalations
- Reviewed daily bookings and capacity reports
- Creating booking for Guest from 1 to large groups of 10+
- Setting up events and tearing down as well
- Answering daily phone calls and emails from guests
- Assigning tasks to my team and worked with them to make sure tasks were completed in timely manner
- Worked with other departments on projects to better enhance our at track guest experience
Restaurant Supervisor
Cosi Restaurant
06.2013 - 06.2018
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Identified and addressed customer complaints to promote satisfaction and loyalty
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings
- Created food orders for entire restaurant
- Working with Manager to start training to become future Manager.
Houseman
Fairfield Inn Marriott
06.2019 - 04.2020
- Disposed of trash and recyclables each day to avoid waste buildup
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
- Rotated mattresses regularly to prevent sagging and promote guest comfort
- Reported found guest articles and merchandise damage to managers on duty
- Restocked room supplies such as facial tissues for personal touch with every job
- Refilled par stock of guest amenities and supplies in each housekeeping storage area
- Kept building entryway glass clean and polished for professional presentation
- Gathered linen supplies and organized linen closets for prompt room restocking
- In charge of taking care of 14 different floors and their linen closets
Education
High School Diploma - undefined
Curie Metropolitan High School
Chicago, ILSkills
- Guest experiences
- Policy and procedure adherence
- Customer Service
- Excellent Communication
- Cultural Awareness
- Decision Making
- Punctual
Timeline
Process Lead
GoPuff
03.2022 - Current
Guest Service Manager
Xtreme Xperience
06.2020 - 03.2022
Houseman
Fairfield Inn Marriott
06.2019 - 04.2020
Restaurant Supervisor
Cosi Restaurant
06.2013 - 06.2018
High School Diploma - undefined
Curie Metropolitan High School