Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cesar Buzany

Janamuato,Michoacan

Summary

Detail-oriented professional with experience in call handling and customer service. Known for adaptability and problem-solving skills, consistently delivering exceptional support and maintaining accurate client records to enhance operational efficiency.

Overview

1
1
Language
9
9
years of professional experience

Work History

Receptionist

Santa Fe Flooring LLC
Des Moines, Iowa
10.2024 - 06.2026
  • Welcomed visitors and provided assistance.
  • Responded to incoming calls and recorded detailed messages for team members.
  • Scheduled and confirmed service appointments.
  • Scheduled estimate appointments for potential clients.
  • Resolved customer complaints with professionalism and clear communication.
  • Delivered consistent customer service while interacting with internal and external customers.
  • Updated customer and client records to maintain accounts.
  • Maintained organized filing system for confidential client information in line with company policy.
  • Processed payments and updated account balances along with retrieving payments from clients.
  • Monitored office supply levels, ordered replenishments, and verified receipt of supplies.
  • Scheduled flooring consultation and installation appointments efficiently.

Drywall Finisher

Self-employeed
Des Moines, Iowa
01.2017 - 08.2024
  • Applied joint compound to seams and nail holes for a smooth finish.
  • Finished joints with taping knives, float coats, and sanding tools.
  • Installed corner beads to create clean edges and protect drywall corners.
  • Prepared surfaces by sanding, scraping, and cleaning drywall for finishing.
  • Repaired damaged drywall by removing old material, cutting new pieces to size, and installing them to restore structural integrity.
  • Completed drywall finish work with exceptional quality and efficiency.
  • Managed project timelines to consistently meet deadlines and deliver quality work on schedule.
  • Collaborated with clients to accurately capture design preferences and specifications, ensuring satisfaction with final results.

Education

No Diploma - 11th grade

Lincoln High School
Des Moines

Skills

  • Appointment scheduling
  • Call handling
  • Customer service
  • Database management
  • Task prioritization
  • Attention to detail
  • Problem solving
  • Adaptability

Languages

Spanish
Professional

Timeline

Receptionist

Santa Fe Flooring LLC
10.2024 - 06.2026

Drywall Finisher

Self-employeed
01.2017 - 08.2024

No Diploma - 11th grade

Lincoln High School
Cesar Buzany