Cesar Duran-Ortega
Summary
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Moore Response Management Group
01.2022 - 02.2025
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information using systems such as Mavro and AS400.
Customer Service Representative
Studentreasures Publishing
11.2022 - 04.2023
- Managed the company's relationship with participating teachers to help them complete and publish their book projects.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Maximus
12.2015 - 01.2018
- Assisted inbound callers with issues regarding their health insurance, including enrollment assistance, switching plans, general questions, etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
- 10 key typing
- Proficient in Microsoft Word and Excel
- Customer Service-oriented
- Filing and data archiving
Timeline
Customer Service Representative
Studentreasures Publishing
11.2022 - 04.2023
Data Entry Clerk
Moore Response Management Group
01.2022 - 02.2025
Customer Service Representative
Maximus
12.2015 - 01.2018
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