Overview
Work History
Skills
Languages
Timeline
Generic

Cesar Estrada

Sunnyvale,CA

Overview

10
10
years of professional experience

Work History

Multi Clerk

Luckys
04.2020 - 04.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Exceeded performance expectations, receiving recognition for outstanding customer service skills.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
  • Educated customers on various deli products, enhancing their shopping experience.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Learned other teammates' work tasks to train as backup.

Warehouse Worker

Danny Thomas Party Rentals
01.2014 - 03.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 50 pounds or over
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Prioritization
  • Problem-Solving
  • Professional and mature
  • Creative Thinking

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Multi Clerk

Luckys
04.2020 - 04.2024

Warehouse Worker

Danny Thomas Party Rentals
01.2014 - 03.2020

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Cesar Estrada