Cesar Estrada
Sunnyvale,CA
Overview
10
10
years of professional experience
Work History
Multi Clerk
Luckys
Sunnyvale, CA
04.2020 - 04.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Educated customers on various deli products, enhancing their shopping experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Learned other teammates' work tasks to train as backup.
Warehouse Worker
Danny Thomas Party Rentals
Sunnyvale, CA
01.2014 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds or over
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Prioritization
- Problem-Solving
- Professional and mature
- Creative Thinking
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Multi Clerk
Luckys
04.2020 - 04.2024
Warehouse Worker
Danny Thomas Party Rentals
01.2014 - 03.2020