CESAR FLORES
Mesa,AZ
Summary
To obtain a position where I can leverage my strong leadership skills in management, customer service, inventory, and quality control within a growth-oriented company that values teamwork and provides opportunities for professional development.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
QXO Inc.
Tempe, AZ
10.2024 - Current
- Advised customers on the most appropriate solutions based on their individual requirements.
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
- Developed positive and collaborative relationships with peers, customers and company managers.
- Coordinate delivery and pick up of orders with operations teams.
- Hands-on experience in warehouse inventory control and customer service.
- Provide support to Outside Sales team.
- Adhere to pricing guidelines and policies of customer financial services.
- Supports branch operations for QXO building materials distribution.
Warehouse Parts Manager / Install Sales Manager
Doehrman Western Pump Company
Mesa, AZ
09.2022 - 01.2024
- Maintained detailed records of inventory, pricing, and order fulfillment using Jonas Construction systems, supporting accurate customer quotes and streamlined purchasing.
- Built strong relationships with key customers, resulting in favorable purchasing agreements and increased order volume.
- Utilized Jonas Construction software to log and manage all parts transactions, ensuring accurate records for inventory control, returns, and shipping.
- Opened the shop daily at 6:00 AM and led the team in cleaning and preparing the showroom for residential garage product displays. Also supervised yard cleanup to ensure a safe, debris-free environment.
- Prepared the install team each morning by ensuring all necessary tools and equipment—such as brooms, mops, blowers, and hardware—were loaded and ready. Coordinated team departures to meet 8:00 AM job site arrival goals and aimed to complete installs by the 4:30 PM close. Updated the dispatch board daily to track job site assignments and support accurate payroll reporting.
- Opened and managed the showroom for walk-in customers needing automotive lift parts. Handled over-the-counter sales, processed cash and credit card payments, and provided product support. Also managed phone orders for out-of-state customers, processing payments and coordinating shipments via freight or UPS Ground based on customer needs.
- Performed cycle counts on fast-moving inventory from top vendors (Rotary, Balcrank, Gardner Denver), submitted and tracked purchase orders, and ensured lead times were met. Supported biannual inventory audits to ensure stock accuracy.
- Managed inbound freight from Rousseau Metals (Canada), ensuring timely deliveries through proactive communication and coordinating with sales and logistics teams on any delays.
- Coordinated booth setup for major automotive events such as the Goodguys Car Show and Barrett-Jackson Auction at WestWorld in Scottsdale. Worked closely with the sales team on booth design, then directed the install team to execute setup and display of company products for promotional purposes.
Inside Sales / General Warehouse Associate
Shield, Harper & Company
, US
04.2019 - 09.2022
- Led daily inventory cycle counts to maintain stock accuracy and support continuous operations. Proactively flagged low inventory and initiated restocking to prevent service disruptions.
- Performed daily warehouse opening and coordinated shipping and receiving of fueling parts and equipment. Unloaded incoming shipments using forklifts and pallet jacks, and prepared outgoing orders for delivery via freight or UPS Ground.
- Processed incoming shipments in Epicor by matching parts to correct purchase orders. Conducted thorough inspections and documented any damages with proof (photos, reports) to support claims with vendors and ensure timely replacements.
- Processed warranty claims for parts on behalf of customers by coordinating timely communication with vendors via email. Ensured all warranty documentation was accurate and complete to facilitate swift approval and replacement of parts, minimizing customer downtime.
- Traveled regularly to support other sales branches in Las Vegas, California, and other locations during team member absences. Provided seamless coverage by adapting quickly to different environments and maintaining consistent sales operations wherever needed.
Warehouse and Janitorial Supervisor
DPI Inc.
, US
08.2008 - 02.2018
- Promoted from Warehouse Associate to Warehouse Lead in 2 years by consistently exceeding performance goals and taking on increased responsibilities in team supervision and warehouse operations.
- The company was small but growing.
- Spearheaded warehouse reorganization by implementing systematic bin locations for all inventory products, dedicating extra hours to improve efficiency and accuracy in stock management.
- Led the successful implementation of the 5S methodology, improving facility organization, reducing waste, and fostering a safer, more efficient work environment.
- Promoted to Warehouse and Janitorial Supervisor after 2 years, overseeing warehouse operations and facility cleanliness to ensure a safe and efficient work environment.
- Achieved a 27% reduction in material packaging expenses in the first year at DPI through successful vendor negotiations and sourcing locally in the valley.
- Saved DPI $10,000 by leading the in-house dismantling and installation of warehouse racking, leveraging prior experience to avoid outsourcing and reduce costs.
- Led cost-saving efforts during DPI's expansion from a 25,000 to 125,000 sq ft facility, saving $20,000 through strategic planning and efficient move coordination.
- Led warehouse teams in relocating 80% of machinery to the new facility using Penske flatbed trucks, significantly reducing costs by avoiding expensive rigging services.
- Oversaw warehouse inventory control, ensuring accurate tracking, proper stock levels, and efficient material handling.
- Assumed responsibility for Accounts Payable operations at the Phoenix location, managing vendor invoices, payment processing, and maintaining accurate financial records.
- Performed data processing tasks to ensure accurate and timely management of information.
- Oversaw purchasing operations, ensuring all products reaching reorder points were promptly reordered and expedited as necessary to support continuous supply.
- Managed the janitorial team, overseeing daily cleaning operations to ensure a safe, sanitary, and well-maintained work environment.
- This consisted of keeping every inch of the facility clean from the inside to the outside landscaping.
Warehouse Clerk
Hogue Printing
, US
10.2003 - 05.2008
- Managed inventory control for a $3.6 million Velcro account, ensuring product availability and accuracy for distribution to major retailers such as Home Depot.
- Collaborated directly with Stan Hogue, Vice President of Hogue Printing Solutions, and Cody Hogue to manage inventory for a $3.6 million Velcro account. Ensured accurate stock levels and timely distribution of products to major retailers, including Home Depot, by maintaining close communication and coordination with the sales and logistics teams.
- Managed daily shipping and receiving operations, including inspecting inbound deliveries, preparing outbound shipments, and maintaining accurate inventory records.
- Certified forklift operator; regularly used forklifts to load, unload, and organize inbound and outbound shipments.
- Supported customer satisfaction by making deliveries around the valley when warehouse workflow decreased, maintaining efficient service and strong client relationships.
- Operated the feeder on the back of the printing press during downtime from warehouse duties, supporting production efficiency and workflow continuity.
- Main duties included warehouse management and logistics coordination, encompassing inventory control, shipping and receiving, order fulfillment, and delivery operations.
Education
GED -
Mesa Vista High
03-2001
Skills
- Management
- Leadership
- Narrow Aisle Forklift Operation
- Electric Pallet Jack Operation
- HAZMAT Certification
- Microsoft Excel
- Microsoft PowerPoint
- Communication
- OSHA Certification
- Scissor Lift Operation
- Microsoft Outlook
- Microsoft Word
- Bilingual (English and Spanish)
Timeline
Assistant Branch Manager
QXO Inc.
10.2024 - Current
Warehouse Parts Manager / Install Sales Manager
Doehrman Western Pump Company
09.2022 - 01.2024
Inside Sales / General Warehouse Associate
Shield, Harper & Company
04.2019 - 09.2022
Warehouse and Janitorial Supervisor
DPI Inc.
08.2008 - 02.2018
Warehouse Clerk
Hogue Printing
10.2003 - 05.2008
GED -
Mesa Vista High