Cesar Garces
Medellin,Antioquia
Summary
Versatile Helpdesk Support Engineer known for delivering exceptional technical support and user training. Experience in managing ticketing systems and collaborating with IT teams to streamline processes and enhance user satisfaction.
Overview
4
4
years of professional experience
Work History
Helpdesk Support Engineer
Steward Health Care
Medellin, Antioaquia
02.2023 - Current
- Provided technical support for end-users across multiple healthcare applications.
- Diagnosed and resolved hardware and software issues effectively.
- Documented support processes and created user guides for common issues.
- Collaborated with IT teams to enhance system performance and reliability.
- Managed ticketing system to track and prioritize user requests efficiently.
- Trained staff on new technologies and software updates regularly.
- Communicated with vendors to facilitate hardware repairs and software upgrades.
- Responded quickly to customer inquiries via email or telephone calls.
- Configured computers, laptops, printers, and other peripherals for users.
- Tested network connections for proper functionality and speed optimization.
- Documented all helpdesk interactions in a ticketing system.
Freelance Software Developer
Personal Employer
Itagui , Antioquia
09.2021 - Current
- Assisted in designing software architecture for new projects and features.
- Documented software specifications and user manuals for future reference and training.
- Utilized Agile methodologies to manage project timelines and deliverables efficiently.
- Designed efficient database schemas to optimize data storage and retrieval.
- Developed SQL queries to extract and manipulate data for reporting purposes.
- Developed RESTful APIs to support front-end applications and enhance functionality.
- Maintained databases, optimizing queries for improved data retrieval efficiency.
- Resolved issues in existing codebase, improving application performance and user experience.
- Developed custom algorithms to solve complex problems and improve software efficiency.
- Managed cloud infrastructure on AWS for application scalability.
- Configured, managed, and monitored cloud-based services such as AWS EC2, S3, VPC, RDS using Terraform and Ansible.
- Monitored system performance and resolved issues proactively.
- Maintained configuration management with Ansible and Terraform tools.
- Developed scripts to automate routine tasks, improving efficiency.
- Developed responsive web applications using HTML, CSS, and JavaScript frameworks.
- Integrated RESTful APIs to enhance data exchange between frontend and backend systems.
Software Developer
Hass Colombia SAS
Medellin, Antioquia
04.2022 - 12.2022
- Developed scalable software solutions for client needs using modern programming languages.
- Collaborated with cross-functional teams to gather requirements and improve project outcomes.
- Designed user interfaces ensuring optimal user experience and accessibility standards.
- Implemented testing protocols to enhance software reliability and functionality.
- Debugged existing applications, identifying issues and providing effective solutions quickly.
- Participated in code reviews, ensuring adherence to best practices and quality standards.
- Assisted in the integration of third-party APIs to expand system capabilities efficiently.
- Documented technical specifications and user guides for future reference and training purposes.
- Debugged code to identify errors and fix them efficiently.
- Collaborated with team members to ensure successful project completion.
- Optimized program performance by analyzing code and making changes as needed.
- Developed programs to automate processes and improve user experience.
- Designed database structures to store data securely and efficiently.
- Deployed web applications on AWS or Azure.
- Analyzed user needs and software requirements to determine design feasibility.
- Improved and corrected existing software and system applications.
Education
Diploma in Programming Skill Based On Web Apps
Universidad De Caldas
Manizales, Caldas12-2021
System Engineering
Universidad Del Pacifico
Buenaventura, Valle Del Cauca09-2021
Skills
- Analytical thinking
- Incident resolution
- Network troubleshooting
- Technical support
- User training
- Ticketing systems
- Virtualization technologies
- Troubleshooting skills
- Software development
- Database management
- Cloud infrastructure
- API integration
- Agile methodologies
- System performance
- Web application development
- API design
- JavaScript expert
- Cloud management
- Configuration management
- Continuous integration
- Network fundamentals
- Monitoring and logging
- Linux administration
- Scripting automation
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Helpdesk Support Engineer
Steward Health Care
02.2023 - Current
Software Developer
Hass Colombia SAS
04.2022 - 12.2022
Freelance Software Developer
Personal Employer
09.2021 - Current
Diploma in Programming Skill Based On Web Apps
Universidad De Caldas
System Engineering
Universidad Del Pacifico