Cesar Hernandez

● Monitored team performance, enforcing compliance with corporate claims processes and procedures.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

● Built talented teams of 8 claim adjusters dedicated to timely and compliant resolutions.

● Established internal audit procedures to validate and improve accuracy of successful claims handling.

As a Bodily Injury Insurance adjuster for Arizona Nevada and Idaho, Handled Bodily Injury and Uninsured Motorist Claims from Beginning to end, to include but not limited to; Assessed and Evaluated Liability decisions for First and Third Party Injuries, Interviewed claimants to determine pertinent claim information, Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control, Identified and collected evidence and determined its value to a specific claim. Contacted injured parties and legal representatives to negotiate final settlements for claims, Recommended settlement offers, Analyzed first reports of loss and underlying file material to determine if a claim was suspect, and any other action necessary to the resolution of a Case.

• Implemented strategies to minimize litigation risks, collaborating closely with defense attorneys when necessary.
• Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
• Examined claims forms and other records to determine insurance coverage.

● Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

● Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

● Answered customer questions regarding deductibles.

● Prepared summaries of damage, payments, and policy coverage. Examined claims forms and other records to determine insurance coverage.

● Researched and analyzed policy contracts to verify proper payment of claims.