Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cesar Hurtado

Elmwood Park,NJ

Summary

Driven by a results-focused approach, I enhanced team efficiency and accountability as an Operations Manager at Makao Lounge Llc. and previous employments, leveraging skills in operations management and team leadership. By implementing strategic policies and fostering a culture of employee empowerment, I significantly improved operational outcomes and customer satisfaction, showcasing my ability to solve problems and lead effectively.

Overview

6
6
years of professional experience

Work History

Operations Manager

Makao Lounge Llc. / Paterson-Clifton
07.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Front of House Manager

Nostimo Group
11.2020 - 06.2021
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.

Operations Supervisor

Nico Restauracion
01.2018 - 03.2020
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Education

Associate of Applied Science - Business Administration And Management

Passaic County Community College
Paterson, NJ
08.2017

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Staff Management
  • Inventory Management
  • Policies and procedures implementation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Manager

Makao Lounge Llc. / Paterson-Clifton
07.2021 - Current

Front of House Manager

Nostimo Group
11.2020 - 06.2021

Operations Supervisor

Nico Restauracion
01.2018 - 03.2020

Associate of Applied Science - Business Administration And Management

Passaic County Community College

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Cesar Hurtado