Cesar Jimenez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised in a heavily regulated space while meeting deadlines and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Dispute Analyst
USAA Federal Savings Bank
San Antonio, TX
12.2023 - Current
- Researched account information to determine if dispute is valid.
- Reviewed customer chargeback disputes and determined appropriate course of action.
- Conducted research utilizing applications such as DCC, Portal, EWL, ODOC, and other external sources to validate claims and process chargebacks.
- Regularly exhibiting analytical problem-solving skills while adhering to federal laws, rules, and regulations to include but not limited to: Regulation E (Reg E), UDAAP, OFAC, TILA, And BSA/AML.
- Investigated and resolved customer complaints in a timely manner and engaging in customer contact to aid in chargeback or for conflict resolution.
- Consistently working with specific internal systems and tools (to include Microsoft Office, Windows operating system, Maestro , Fidelity and/or Visa Online).
Dispute and Fraud Analyst
Varo Bank
Draper, UT
11.2020 - 12.2023
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Initiated chargebacks in Visa Resolve Online
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Enforced regulatory policies and procedures across different teams and programs.
- Tracked chargeback activity to identify best practices for determining fraud.
- Analyzed, researched and resolved payment claims within required regulatory timeframes.
- Facilitated resolutions according to Visa rules and federal regulations, E & Z.
- Filed pre-arbitrations for the cardholder.
Sales Associate
Clearlink
Salt Lake City, UT
02.2018 - 11.2020
- Quickly connected with each customer to offer assistance and promote products.
- Calculated sales prices and total purchases, and processed cash or credit transactions.
- Demonstrated merchandise operation and explained features.
- Protected business from unnecessary liability by carefully following security and safety standards.
Line Cook Supervisor
Texas Roadhouse
Layton, UT
06.2015 - 07.2017
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Supervised cooks and kitchen staff, providing direction and support.
Education
High School Diploma -
Northridge High School
Layton, UT06.2015
Skills
- Customer relations
- Conflict mediation
- Fraud Patterns
- Trained in Visa Resolve Online (VROL)
- Problem-solving abilities
- Federal Regulation Compliance
- Proactive and Self-Motivated
- Zendesk
Timeline
Dispute Analyst
USAA Federal Savings Bank
12.2023 - Current
Dispute and Fraud Analyst
Varo Bank
11.2020 - 12.2023
Sales Associate
Clearlink
02.2018 - 11.2020
Line Cook Supervisor
Texas Roadhouse
06.2015 - 07.2017
High School Diploma -
Northridge High School
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