Cristal Jimenez-Aguilera
Immokalee,FL
Summary
At Healthcare Network of SWFL, excelled as a Patient Service Representative by enhancing patient registration processes and provided great customer service. Performed insurance verification and customer service, significantly improving patient satisfaction, HIPAA compliance and more. In hopes my background could be used in data entry.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
Healthcare Network Of SWFL
Immokalee, Florida
08.2023 - Current
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Guided patients through the completion of consent and other required medical forms.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2023
Skills
- Patient greeting
- Front desk supervision
- Insurance verifying
- Appointment confirmation
- System updates
- HIPAA compliance
- Conflict resolution
- Customer service
- Telehealth support
- Data entry proficiency
- Appointment scheduling
- Insurance verification
- Payment collection
- Reception management
Timeline
Patient Service Representative
Healthcare Network Of SWFL
08.2023 - Current
High School Diploma -
Immokalee High School