CESAR LIMA
Carrollton,TX
Summary
Sales professional with a strong track record at Auto Class Direct, specializing in customer service and relationship management. Expertise in project management and complaint resolution has led to increased client satisfaction and loyalty. Proven ability to thrive in fast-paced environments while delivering tailored solutions. Seeking entry-level opportunities to leverage organizational skills and contribute to company growth.
Overview
10
10
years of professional experience
Work History
Area Supervisor
GrandScape
Dallas, TX
07.2018 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Manage and educate up to 30 employees at any given time, including shift leaders, on any updated policies and/or procedures.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
Sales Associate
Auto Class Direct
Plano, TX
08.2025 - 12.2025
- Assisted customers in selecting vehicles based on preferences and budget.
- Conducted vehicle demonstrations to showcase features and capabilities.
- Negotiated sales terms and facilitated financing options for clients.
- Collaborated with the service department to address customer concerns effectively.
- Participated in training sessions to improve sales techniques and product knowledge.
- Followed up with customers to build long-term relationships and successful referrals.
Lead Server
Stonebriar Country Club
Frisco, TX
03.2017 - 08.2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Server/Host Trainer
Chilis's Bar And Grill
Carrollton, TX
02.2016 - 04.2017
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Bachelor of Arts - Emerging Communication/ Design And Production
The University of Texas At Dallas
Richardson, TX06.2018
Associate of Science -
Brookhaven College
Farmers Branch, TXSkills
- Customer Service
- Project Management
- Customer Training
- Schedule Management
- Account Development
- Team Training
- Lead Generation
- Trend Forecasting
- Internet Savvy
- New Account Creation
- Written and oral communication skills
- Positive and professional
- Multi-tasking strength
- Relationship building
- Complaint resolution
- Problem solving
- Professional demeanor
- Feedback implementation
Languages
Spanish, Native or Bilingual
Accomplishments
National Society of Collegiate Scholars
Affiliations
Spartan Trifecta Finisher
Timeline
Sales Associate
Auto Class Direct
08.2025 - 12.2025
Area Supervisor
GrandScape
07.2018 - Current
Lead Server
Stonebriar Country Club
03.2017 - 08.2018
Food Server/Host Trainer
Chilis's Bar And Grill
02.2016 - 04.2017
Bachelor of Arts - Emerging Communication/ Design And Production
The University of Texas At Dallas
Associate of Science -
Brookhaven College