Cesar Linares
Sunny Isles,FL
Summary
Hospitality professional with extensive experience in guest services and operational management. Proven ability to enhance teamwork and deliver reliable service while maintaining high standards of cleanliness and safety. Expertise in customer interaction and effective problem-solving to ensure guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Meticulous/Beach Attendant
Boucher Brothers
Miami, FL
03.2025 - Current
- Supervised beach operations, ensuring safety and adherence to local regulations.
- Trained new staff on customer service standards and maintenance protocols.
- Managed equipment inventory, conducting inspections and maintenance for optimal performance.
- Assisted guests with inquiries, providing information on amenities and attractions.
- Fostered positive relationships with diverse clientele through exceptional communication skills.
- Increased guest satisfaction by promptly addressing needs and requests during visits.
Retail Sales Associate
Footlocker Retail
Aventura, FL
11.2024 - 02.2025
- Greeted customers and assisted with product inquiries, selections, and purchases.
- Maintained clean, organized store environment to improve customer shopping experience.
- Facilitated customer transactions, item location, and enrollment in reward programs.
- Managed returns and exchanges while resolving issues per company policies.
- Provided clear answers regarding store policies and addressed customer concerns.
Volunteer
Alonzo and Tracy Mourning Senior High
Miami, FL
02.2023 - 02.2025
- Delivered food to homeless and needy individuals, enhancing community support.
- Assisted in logistics for food and supply delivery to homeless shelter.
- Maintained cleanliness of local beaches and public areas, promoting environmental responsibility.
Pool Supervisor
Brite Building
Miami, FL
06.2023 - 06.2024
- Ensured cleanliness and safety of pool area for all patrons.
- Responded to guest inquiries regarding aquatic programs and services.
- Resolved customer complaints promptly to enhance satisfaction.
- Developed and enforced pool and beach rules for a safe environment.
- Adhered to established policies and procedures while executing job duties.
- Provided information about facility hours, policies, and programs to guests.
Houseman Supervisor
Astick
Miami, FL
06.2022 - 07.2023
- Ensured adherence to safety procedures for chemical use and machinery operation by housekeeping staff.
- Implemented quality control measures, significantly reducing error rates within operations.
- Displayed strong problem-solving skills when addressing guest issues and personnel conflicts.
- Executed regular performance evaluations, providing constructive feedback and establishing individual goals.
- Maintained professionalism in stressful situations, effectively diffusing tense scenarios.
Education
High School Diploma -
Alonzo And Tracy Mourning Senior High
North Miami Beach, FL06-2025
Graduate Certificate - The Academy of Hospitality & Tourism
Alonzo And Tracy Mourning Senior High
North Miami Beach, FL05-2025
Skills
- Customer service and guest relations
- Team leadership
- Equipment maintenance
- Conflict resolution
- Safety compliance
- Inventory management
- Hospitality training
- Bilingual communication
- Complex problem solving
- Integrity auditing
Certification
- Forbes
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Meticulous/Beach Attendant
Boucher Brothers
03.2025 - Current
Retail Sales Associate
Footlocker Retail
11.2024 - 02.2025
Pool Supervisor
Brite Building
06.2023 - 06.2024
Volunteer
Alonzo and Tracy Mourning Senior High
02.2023 - 02.2025
Houseman Supervisor
Astick
06.2022 - 07.2023
High School Diploma -
Alonzo And Tracy Mourning Senior High
Graduate Certificate - The Academy of Hospitality & Tourism
Alonzo And Tracy Mourning Senior High
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