Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Lucero Zamorano

Sunny Isles,FL

Summary

Dynamic Operations Manager with a proven track record at Hudson Group Inc., enhancing customer satisfaction through effective staff training and operational excellence. Skilled in safety management and employee motivation, I implemented loss prevention strategies that significantly reduced shrinkage while fostering a high-performing team culture.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Operation Manager

Hudson Group Inc.
10.2011 - 04.2024
  • Led customer service initiatives through staff training programs, resulting in improved customer satisfaction and service consistency.
  • Recruited and onboarded associates, fostering a high-performing team culture aligned with company goals.
  • Implemented a comprehensive loss prevention program to safeguard inventory and minimize shrinkage across all locations.
  • Verified adherence to procedures for receiving, preparing, and handling food products in compliance with quality and safety standards.
  • Ensured strict compliance with company policies as detailed in the operations manual and aligned practices with federal, state, and local laws.
  • Assisted in executing merchandise marketing strategies, including seasonal campaigns, product bundling, and targeted promotions to drive sales.
  • Optimized visual merchandising and product presentation to enhance customer engagement and influence purchasing behavior.
  • Tailored store assortments to local market preferences, increasing relevance and appeal of merchandise offerings.
  • Monitored stock levels and coordinated replenishment to maintain inventory availability and visual consistency.

CASHIER/Supervisor of Distribution Operations

Duty Free Shops
04.1989 - 10.2011
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.

Education

High School Diploma -

Stella Maris
Cali, Colombia

Computers

Canberry School
Miami, FL

Skills

  • Operational excellence
  • Organizational development
  • Safety management
  • Operations oversight
  • Customer service
  • Delegating work

Certification

Certifications upon request: Loss Prevention, Customer Service, Harassment Prevention Training.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Operation Manager

Hudson Group Inc.
10.2011 - 04.2024

CASHIER/Supervisor of Distribution Operations

Duty Free Shops
04.1989 - 10.2011

High School Diploma -

Stella Maris

Computers

Canberry School

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Lucero Zamorano