Cesar Lopez
Jamaica,NY
Summary
Professional retail worker with a commitment to high standards and achieving results. Background in customer service with a focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Joshua Craft Services
06.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the establishment.
- Developed and managed relationships with customers to increase customer loyalty.
Crew Member
Five Guys
08.2023 - 09.2023
- Worked front counter
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Scare Actor
Bayville Scream Park
07.2022 - 08.2022
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Worked with various special effects, fog, strobes, and loud sounds.
- Promoted safety for actors and guests by adhering to all performance guidelines and protocols.
Education
No Degree - Accounting
St. John's University
Jamaica, NY05-2028
Island Trees High School
Levittown06-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Cash management
- Merchandise restocking
- Multitasking and organization
NYS Seal of Biliteracy
Throughout High School I was presented with the Island Trees program to achieve the NYS Seal of Biliteracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Five Guys
08.2023 - 09.2023
Scare Actor
Bayville Scream Park
07.2022 - 08.2022
Customer Service Cashier
Joshua Craft Services
06.2018 - Current
No Degree - Accounting
St. John's University
Island Trees High School
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