Cesar Lopez
EL PASO
Summary
Dynamic Customer Service Representative with a proven track record at Circle K, excelling in complaint resolution and client relations. Recognized for fostering empathetic connections and delivering exceptional service, I effectively managed customer inquiries and enhanced satisfaction through problem-solving and adaptive teamwork. Proficient in order processing and maintaining a courteous demeanor.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
03.2021 - 02.2026
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Camera Operator
Skyline Entertainment
07.2024 - 10.2024
- Set up equipment for inside and outside shots.
- Operated television studio cameras during live production.
- Set up and operated remote cameras for live video feeds.
- Worked with directors to capture desired shots.
- Operated cameras for a variety of live events, including sports, entertainment and news broadcasts.
- Liaised with directors and producers to achieve desired look and feel of scenes and subjects.
- Transported and set up camera dollies, sliders and jibs.
- Composed shots according to director specifications and instructions.
- Changed camera attachments based on specific shot requirements and environmental conditions.
- Recorded multiple camera angles simultaneously to capture dynamic shots.
- Adjusted focus, zoom and aperture to obtain desired shot effects.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
Education
No Degree - Film And Video Production
New Mexico State University
Las Cruces, NM05-2026
Skills
- Complaint resolution
- Scheduling
- Account updating
- Client relations
- Decision-making
- Complaint handling
- Skype
- Multi-task management
- Customer consulting
- Courteous demeanor
- Product and service solutions
- Adaptive team player
- Computer proficiency
- Reading comprehension
- Problem resolution
- Dispute resolution
- In-store support
- Money handling
- Store maintenance
- New teller training
- Order processing
- Stress management
- Stock management
- Customer education
- Problem-solving
- Tactful and diplomatic
- Customer service
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Camera Operator
Skyline Entertainment
07.2024 - 10.2024
Customer Service Representative
Circle K
03.2021 - 02.2026
No Degree - Film And Video Production
New Mexico State University