Cesar Lopez
Walla Walla,WA
Summary
Proven leader in retail management, adept at enhancing customer satisfaction and streamlining operations at Big 5 Sporting Goods. Excelled in staff supervision and money handling, fostering team motivation and mastering retail operations management. Achieved significant improvements in financial accuracy and customer relations, demonstrating a commitment to excellence and a results-driven approach.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
2023.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Applied Science - Accounting Technology And Bookkeeping
Walla Walla Community College
Walla Walla, WA06.2024
Bachelor of Science - Business Management & Entrepreneurship
Walla Walla Community College
Walla Walla, WA12.2022
Associate of Applied Science - Business Administration
Walla Walla Community College
Walla Walla, WA03.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Customer Relationship Management (CRM)
- Retail Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Big 5 Sporting Goods
2023.05 - Current
Associate of Applied Science - Accounting Technology And Bookkeeping
Walla Walla Community College
Bachelor of Science - Business Management & Entrepreneurship
Walla Walla Community College
Associate of Applied Science - Business Administration
Walla Walla Community College
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