Cesar Majano
Westwego,LA
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Savage Companies
Luling, LA
08.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Operations Manager
Savage Companies
Westlake, LA
07.2020 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Savage Companies
Baton Rouge, LA
09.2014 - 07.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unsafe, or ineffective practices.
- Set, enforced, and optimized company and internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Savage Companies
Macon, GA
04.2012 - 09.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Rail Switchman
Savage Companies
La Porte, TX
03.2008 - 04.2012
- Implemented safe environment and adherence to guidelines of company safety policies and procedures..
- Maintained records of train movements, daily logs and train performance reports.
- Made decisions on safety and scheduling employees to support operational requirements.
- Triggered track switches and activated train movement.
- Watched yard, viewed customer loads, monitored entrances and exits to allow authorized individuals to enter or paid merchandise to leave.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX05.1997
Skills
- Organizational Management
- Performance Reporting
- Business Planning
- Inventory Management
- Incidents Management
- Process Improvement
- Customer Service
- Health and Safety Compliance
- Logistics Oversight
- Staff Management
- Policies and Procedures Implementation
- Client Relationships
Timeline
Operations Manager
Savage Companies
08.2022 - Current
Operations Manager
Savage Companies
07.2020 - 08.2022
Operations Manager
Savage Companies
09.2014 - 07.2020
Operations Manager
Savage Companies
04.2012 - 09.2014
Rail Switchman
Savage Companies
03.2008 - 04.2012
High School Diploma -
Sam Rayburn High School
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