CESAR MENJIVAR
Los Angeles,CA
Summary
Motivated professional with a strong background in customer service, compliance, and team leadership. Experienced in fostering collaborative work environments, training and development, and conflict resolution. Dedicated to enhancing organizational effectiveness through strategic human resource management and employee engagement.
Overview
14
14
years of professional experience
Work History
Senior Teller
J.P. Morgan Chase
Los Angeles, CA
01.2012 - Current
- Spearheaded staff training on compliance and regulatory requirements, ensuring consistent adherence across the team.
- Developed and maintained strong customer relationships, contributing to customer retention and business growth.
- Conducted regular compliance audits, ensuring alignment with internal policies and regulatory standards.
Server
Odyssey
Granada Hills, CA
10.2024 - 05.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Mercado
Los Angeles, CA
05.2021 - 08.2024
- Actively involved in training and mentoring new team members, contributing to their professional development.
- Resolved conflicts among staff and customers with a focus on maintaining a positive and productive work environment.
- Contributed to team efforts to improve service quality, resulting in enhanced customer satisfaction.
Cashier
Whole Foods
Los Angeles, CA
09.2017 - 02.2020
- Played a key role in onboarding and training new employees on customer service standards and store policies.
- Collaborated with team members to optimize operations, demonstrating strong teamwork and problem-solving skills.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
Bachelors - Communication Studies
California State University, Northridge
01.2024
Skills
- Exceptional customer service
- Talent Development
- Conflict Resolution
- Communication and Public Speaking
- Team Leadership
- Bilingual Communication
- Employee Relations
- Technical Proficiency
- Adaptability
Internships
- Communication for Youth Institute Program Education (California State University, Northridge)
- Provided public speaking skills to youth in the community from grades 5-12 and instruction in public speaking which covered topics such as: audience analysis, outlining, introductions, conclusions, speech anxiety, visual aids, delivery, supporting material, credibility, and informative speaking.
Timeline
Server
Odyssey
10.2024 - 05.2025
Server
Mercado
05.2021 - 08.2024
Cashier
Whole Foods
09.2017 - 02.2020
Senior Teller
J.P. Morgan Chase
01.2012 - Current
Bachelors - Communication Studies
California State University, Northridge
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