Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cesar Montoya

Chicago,IL

Summary

Experienced Customer Service Representative with a strong focus on effective communication and problem-solving abilities. Skilled in both oral and written communication, excelling in actively listening to customer needs and finding solutions to their problems. Employing a service-oriented approach, enhances customer experiences by understanding their desires and providing tailored solutions, ultimately fostering loyalty. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.

Driven Busser with 1 year of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.

Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.

Overview

4
4
years of professional experience

Work History

Banquet Server

River Roast
04.2025 - Current
  • Answered guest questions about event plans and food service choices.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Responded to guest inquiries and requests promptly and courteously.
  • Set up banquet tables and chairs based on event requirements.

On-Call Banquet Server

Crowne Plaza Chicago O'Hare
04.2025 - Current
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Busser

Instawork
07.2024 - Current
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

On-Call Banquet Server

IHG Holiday Inn & Suites Chicago Northwest - Elgin
04.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Set up banquet tables and chairs based on event requirements.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Arranged linens and table settings according to seating plan and event theme.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Passenger Assistance Agent

United Ground Express
11.2022 - 10.2023
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Assisted customers with checking in bags and handled their bags.
  • Assisted customers to move around the airport.
  • Assisted customers with directions around the airport.

Cashier

Portillos
03.2022 - 11.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Seasonal: Guest Advocate (Cashier)

Target
11.2021 - 01.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.


Education

High School Diploma -

Carl Schurz High School
06.2021

Skills

  • Event banquet preparation
  • Station restocking
  • Post-event breakdown
  • Dining area maintenance
  • Wine service
  • Table bussing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Banquet Server

River Roast
04.2025 - Current

On-Call Banquet Server

Crowne Plaza Chicago O'Hare
04.2025 - Current

Busser

Instawork
07.2024 - Current

On-Call Banquet Server

IHG Holiday Inn & Suites Chicago Northwest - Elgin
04.2023 - Current

Passenger Assistance Agent

United Ground Express
11.2022 - 10.2023

Cashier

Portillos
03.2022 - 11.2022

Seasonal: Guest Advocate (Cashier)

Target
11.2021 - 01.2022

High School Diploma -

Carl Schurz High School

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Cesar Montoya