Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jennifer Williams

Chicago,IL

Summary

Goal-oriented manager with distinguished experience in hospitality and customer success focused industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Successful record of expanding network connections and maintaining built relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Event Sales Manager

Levy Restaurants- River Roast
05.2022 - Current
  • Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Forecasted sales of 5 million and set successful policies to achieve sales objectives and related metrics within timeframe
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
  • Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans
  • Handled customer relations issues, enabling quick resolution and client satisfaction
  • Held weekly meetings with Operations to overcome sales obstacles and continuing to work through post Covid related drops in sales and ways to regain large corporate and social business
  • Targeting new markets and looking to increase 2022 by 20% through proactive sales and negotiation techniques
  • As a hospitality professional I have a large book of business with satisfied clients

Event Sales Manager

The Fifty/50 Restaurant Group
07.2019 - 05.2022
  • Restaurant Group
  • Fulfill contractual obligations, including communications, vendor coordination, schedule creation, budget administration for all food and beverage outlets within The Second City location including Roots, Utopian Tailgate rooftop,Bar and all internal Second city theatre training and show events
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.event budget was 3 million for entire team with and on track with projected bookings and deposits
  • Support hospitality leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
  • Regaining lost business after shutdowns and restrictions in 2020-2021 event season
  • Increased event business and conversions through neighborhood outreach programs to include local venues, new business and corporate and social planners
  • Created a book of business by weekly updating new contacts and reintroducing us to former clients

Education

Bachelor of Arts - Political Science And History

Indiana University
Bloomington, IN

Skills

  • Microsoft Office PowerPoint, Excel
  • Google Docs, Office, Forms & Sheets
  • Reserve, TripleSeat and Gather Event Software
  • Organization & Problem Solving
  • Contract Negotiation

Certification

Florida Atlantic University, April 2020

Hospitality and Tourism, School of Business

Additional Information

Choose Chicago Ambassador, 01/2023- present

One Off Hospitality, Catering Sales Manager, 05/2016 to 7/2019

Hyatt Regency Chicago, Concierge Manager, 08/05-10/12

Timeline

Event Sales Manager

Levy Restaurants- River Roast
05.2022 - Current

Event Sales Manager

The Fifty/50 Restaurant Group
07.2019 - 05.2022

Bachelor of Arts - Political Science And History

Indiana University

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Jennifer Williams