Cesar Palma
Albuquerque,NM
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Aimbridge Hospitality
03.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager/AGM
Econolodge Midtown
03.2020 - 07.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Front Desk Associate
Quality Inn & Suites
07.2018 - 03.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Best Western Plus
01.2017 - 07.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
AGM/Front Desk Agent
LaQuinta Inn & Suits
02.2014 - 12.2016
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Nursing
Eastern New Mexico University - Roswell
Roswell, NM05.2005
High School Diploma -
Ruidoso High School
Ruidoso, NM05.1999
Skills
- Cross-Functional Team Management
- Sales Team Development
- Safety Assurance
- Employee Scheduling
- Staff Training
- Verbal and Written Communication
- Staff Development
- Vendor Negotiations
- Dealership Management
- Staff Motivation
- Communication Skills
- Strategic Planning
- Labor Cost Controls
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Aimbridge Hospitality
03.2020 - Current
General Manager/AGM
Econolodge Midtown
03.2020 - 07.2020
Front Desk Associate
Quality Inn & Suites
07.2018 - 03.2020
Front Desk Agent
Best Western Plus
01.2017 - 07.2018
AGM/Front Desk Agent
LaQuinta Inn & Suits
02.2014 - 12.2016
Nursing
Eastern New Mexico University - Roswell
High School Diploma -
Ruidoso High School
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