Cesar Quintanilla
Sparks,NV
Summary
Results-oriented Director of Operations with over 17 years of experience in business development, financial management, and team leadership. Demonstrated ability to enhance profitability and reduce operational costs across finance, banking, and operations management sectors. Expertise in process optimization and staff development to drive efficiency and growth. Bilingual in English and Spanish, showcasing strong communication skills essential for leading cross-functional teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Front Office Staff
Reno, NV
03.2022 - Current
- Oversaw daily operations of a fully remote team, managing 16 employees and supporting over 150 clients.
- Implemented new systems to enhance performance, achieving a 55% increase in employee efficiency.
- Implemented new sales approaches for improved lead acquisition.
- Contributed directly to improved cash flow management by ensuring reliable revenue and expense tracking.
- Enhanced retention rates with weekly meetings and a supportive workplace environment.
- Boosted customer retention by 20% through refined initial interactions and regular follow-up initiatives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Led restructuring efforts enhancing profitability by 12% through optimized vendor contracts, billing systems, and workflows.
Business Banking Officer
Nevada State Bank
Reno, NV
01.2018 - 04.2022
- Led Northern Nevada's business banking officer program.
- Supervised 20 different market branches effectively.
- Achieved consistent growth with repeat business from key clients.
- Facilitated processing and funding of more than $7 million in PPP loans amid COVID-19 pandemic.
- Provided coaching to regional branches, resulting in a significant 15% boost in business banking revenue.
- Built strong partnerships with local businesses, contributing substantially to deposit growth.
- Consistently outperformed sales objectives, securing a place as one of the state's leading performers.
- Delivered presentations to key decision makers and offered financial recommendations.
- Managed delinquent accounts by coordinating with collection agencies as needed.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
Mortgage Loan Officer
Summit Funding
Reno, NV
04.2021 - 03.2022
- Maintained an active pipeline ensuring consistent loan closings.
- Supervised loan stages from pre-qualification to closing with accurate completion of required steps.
- Developed impactful marketing strategies that consistently generated qualified leads.
- Established strong client relationships to maintain high satisfaction and retention levels.
- Negotiated terms and conditions of loan agreements with borrowers.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Provided personalized loan options to meet clients' financial needs.
- Monitored industry trends to identify potential impacts on operations.
- Established and nurtured relationships with real estate agents and other industry professionals.
- Maintained professional relationships with past clients and real estate partners despite branch closure.
Relationship Banker
J.P. Morgan Chase
New York, NY
01.2016 - 01.2017
- Oversaw diverse portfolio of affluent clients within Midtown Manhattan's market.
- Promoted diverse products like loans, investment accounts, and insurance to enhance sales.
- Maintained FINRA Series 6 and 63 licenses, facilitating the sale of mutual funds and variable annuities.
- Consistently outperformed sales objectives by leveraging strong client relationships.
- Identified and pursued new business opportunities through targeted outreach and networking.
- Monitored financial market trends to provide timely and relevant financial advice to clients.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06-2008
Skills
- Effective leader
- Direct sales
- Operations management
- Strategic Planning and Process Improvement
- Financial Performance Oversight
- Integrated Sales and Marketing Planning
- Vendor Negotiation Skills
- Proficient in QuickBooks
- Effective leader
- Proficient in CRM Systems
- Skilled in Microsoft Office Suite
- Public Speaking Expertise
- Client Relationship Management
Certification
FINRA Series 6 and 63, 01/01/2016-12/31/2017
Life and Health Insurance License 01/01/2016-12/31/2017
Community Service
- Current member of the top BNI Chapter in Northern Nevada.
- Board Chairman of the For Kids Foundation since 2018, providing leadership in fundraising and strategic planning.
- Active volunteer with Junior Achievement, Delivering with Dignity, United Way, and Northern Nevada Food Bank.
Accomplishments
- 2020 Graduate of the Reno/Sparks Chamber of
Commerce Leadership Program
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Director of Operations
Front Office Staff
03.2022 - Current
Mortgage Loan Officer
Summit Funding
04.2021 - 03.2022
Business Banking Officer
Nevada State Bank
01.2018 - 04.2022
Relationship Banker
J.P. Morgan Chase
01.2016 - 01.2017
High School Diploma -
Lincoln High School
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