CESAR RICHARD NUNEZ

• Managed and processed consumer product claims from retail partners, including Costco, ensuring adherence to company policies.
• Conducted thorough investigations, evaluated evidence, and negotiated accurate financial settlements, ensuring fairness in claims resolution.
• Communicated with consumers, retail partners, and corporate representatives to facilitate timely claim resolutions and enhance satisfaction.
• Maintain complete and precise documentation for all active and resolved claim files in compliance with brand standards.
• Remote

• Managed high-volume customer interactions, handling 50–75+ inbound calls and 20–25 live chats daily to resolve inquiries and enhance customer satisfaction.
• Provided tier-1 technical support and troubleshooting for streaming application performance, login issues, and device compatibility across various platforms.
• Provided customer service support remotely, maintaining consistent service quality and responsiveness.
• Trained, mentored, and evaluated new support agents as Onboarding & Training Specialist, ensuring proficiency in platform systems and adherence to policies and best practices.

• Managed multi-channel customer communications (phone, Zendesk ticketing system, in-person will-call visits) to enhance customer satisfaction for an online pool equipment retailer.
• Processed customer orders, generated custom quotes, issued invoices, handled cash transactions, and calculated volume discounts to streamline order fulfillment.
• Resolved order tracking, return (RMA), and fulfillment issues by coordinating with major carriers (UPS, FedEx, R&L Carriers), manufacturers, and distributors to ensure timely delivery.
• Provided technical troubleshooting for pool equipment products to ensure customers selected the correct items for their needs.

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• Assisted Target Mobile guests with wireless device selection and plan options.
• Explained MarketSource promotions, pricing, and carrier features to shoppers.
• Resolved customer questions about coverage, billing, and device setup.
• Processed activations, upgrades, and returns using point-of-sale systems.
• Verified account details and completed sales paperwork for wireless services.
• Recommended phones, tablets, and accessories based on customer needs.
• Educated customers on product features and technical details to highlight benefits.
• Provided accurate information about products and services.
• Suggested additional products or services that may benefit the customer's needs.
• Identified potential opportunities to upsell products or services.
• Collaborated with MarketSource team members to support Target Mobile operations.