CESAR SMITH
Sahuarita,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Very open minded and looking to learn and grow while gaining experience. As well as, Performance-oriented Closing Manager with a strong track record of success in team leadership, quality control, and training. Seeks every opportunity to improve team knowledge and boost results. Manages high-volume work with level-headed style and expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Closing Manager
Halo Cannabis
Tucson, AZ
09.2022 - 07.2024
- Performed quality control checks on completed Invoices prior to accepting.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Trained and guided closers to improve productivity and sales.
- Ensured adherence to all closing procedures and policies.
- Monitored daily operations within the department to ensure compliance with regulations.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Provided leadership, insight and mentoring to newly hired employees as well as tenured employees to supply knowledge of various company procedures.
- Delegated work to staff, setting priorities and goals.
- Completed thorough closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Insurance Agent
Farmers
Tucson, AZ
11.2021 - 08.2022
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Responded to customer calls swiftly to resolve issues and answer questions.
Sales Associate
CarMax
Tucson, AZ
10.2021 - 11.2021
- Solved customer challenges by offering relevant products and services.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions about sizing, accessories and merchandise care.
Insurance Sales Agent
Allstate Insurance Co
Tucson , AZ
02.2020 - 03.2021
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Handled approximately 1,000-1,200 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Customer Service Representative
Uhaul Moving And Storage
Tucson, AZ
04.2019 - 02.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bilingual Sales Representative
Afni
Tucson, AZ
04.2018 - 04.2019
- Opened new accounts and documented personal, demographic and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Identified new targets, developed new business opportunities and presented product lines to customers.
Sales Associate
Journeys Shoes
Tucson, AZ
07.2017 - 02.2018
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Sales Manager
Shoe MGK
Tucson, AZ
06.2017 - 01.2018
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ05.2018
Skills
- Professional Business Level Spanish Speaking
- Excellent work ethic
- Computer skills
- Reading comprehension
- Flexible and Adaptable
- Customer Service
- Detail-oriented
- Planning and Coordination
- Compliance knowledge
- Decision-making capabilities
- Retail Inventory Management
- Network development
- Staff Training
- Training and Development
- Operational Efficiency
- Task Delegation
- Strong leadership
Certification
- How to Grow Cannabis
- Cannabis Cooking & Extractions
- Cannabis Laws & Regulations
- Budtending
- Cannabis Dispensary Operations
- Cannabis Delivery Service Operations
- Cannabis Business Training
- Cannabis Careers
Timeline
Closing Manager
Halo Cannabis
09.2022 - 07.2024
Insurance Agent
Farmers
11.2021 - 08.2022
Sales Associate
CarMax
10.2021 - 11.2021
Insurance Sales Agent
Allstate Insurance Co
02.2020 - 03.2021
Customer Service Representative
Uhaul Moving And Storage
04.2019 - 02.2020
Bilingual Sales Representative
Afni
04.2018 - 04.2019
Sales Associate
Journeys Shoes
07.2017 - 02.2018
Sales Manager
Shoe MGK
06.2017 - 01.2018
High School Diploma -
Flowing Wells High School