Cesar Torres
Miami,FL
Summary
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Lumber Plus
03.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Achieved monthly sales targets of 150K consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Upheld operational excellence, ensuring all tasks were completed according to established protocols and timelines.
Valet Supervisor
Reef
01.2018 - 03.2023
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Exercised composure under pressure while being responsible for over 5 million dollars of car inventory in escalated customer service scenarios.
Ticket Agent
Miami Marlins
03.2016 - 03.2018
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2018
No Degree - Nursing
Miami Dade College
Miami, FL05.2018
Skills
- Customer Service
- Salesforce CRM
- Relationship Building
- Fluent in Spanish
- Email and Phone Etiquette
- Processing Payments
- Customer Relationship Management
- Multitasking
Timeline
Inside Sales Representative
Lumber Plus
03.2023 - Current
Valet Supervisor
Reef
01.2018 - 03.2023
Ticket Agent
Miami Marlins
03.2016 - 03.2018
High School Diploma -
Dr. Michael M. Krop Senior High School
No Degree - Nursing
Miami Dade College
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