As a CAPA Engineer, I have extensive experience in managing complaints, corrective and preventive actions, root-cause analysis to ensuring top-notch product standards and customer satisfaction. My career has allowed me to develop strong problem-solving abilities, expertise in process improvement, and effective collaboration across different teams. I excel in dynamic environments and enjoy leveraging my skills to implement meaningful solutions. I am dedicated to staying up to date with industry advancements and maintaining a high level of professional excellence. I look forward to connecting with you to discuss how my skills and experience can contribute to the success of your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CAPA Engineer
ConvaTec
Haina , Dominican Republic
01.2024 - Current
Facilitate the tracking and closure of Corporate CAPAs addressing company-wide Corrective and Preventive actions.
Facilitates and works with CAPA owners to support the identification of issues, investigations, root cause analysis, action plan development and completion, and verification of the effectiveness
Facilitate the tracking and closure of corporate Nonconformances (NCs) to ensure consistency in compliance in areas of evaluation, risk, corrections, timeliness, quality and thoroughness of content.
Coordinates across cross-functional CAPA / NC teams and ensures compliant and appropriate documentation of CAPA and NC activities from owners
Support Sr. Manager CAPA and Metrics by contributing to process improvements, innovative solutions, and training to standardize processes globally and to meet the changing regulatory compliance environment and compliance goals while minimizing complexity of implementation for Integra organizations
Facilitate quality metrics gathering, analyzing and reporting on a regular and ad hoc basis. Support the development and rollout of standardized QMS data sources and metrics across all levels of the organization (site, division and corporate) for input into NC / CAPA or for assessment of key quality system processes
Maintain current knowledge of FDA and any other applicable international Quality System regulations for medical devices and human tissue products.
Quality Engineer I, Investigation
Fresenius Kabi
01.2022 - 01.2024
Leading and collaborating objectively with local team members to achieve consistent process while identifying process improvements to drive efficiency and compliance
Assist in the process of complaints and investigations related to suppliers
Coordinates additional investigations related to escalated complaints on time reporting to the FDA and other Regulatory Agencies
Collaborate with PMQ Quality Engineers on trends, complaint investigation activities, and process improvements, as needed
Receives investigation results for possible communication of complaint investigation results to customers
Process results of samples returned by the client to translate them into needs for improvement in the manufacturing process
Participate as a leader in the maintenance of the Corrective and Preventive Action System (CAPA) related to customer complaints
Perform the compliant closure using the applicable system (SAP)
Supporting reviews and audits as required.
Quality Eng. Jr, Complaints
Fresenius Kabi
01.2021 - 01.2022
Receive, evaluate, and investigate customer complaints
Ensures timely and accurate evaluation and processing of customer complaints to help ensure the accomplishment of all its regulatory obligations
Collaborating investigations related to external customer complaints to determine the root cause of the reported defect and measure the effectiveness of actions through trend analysis.
Microsoft Exel -Beginner to advanced, 2020, Scrum Study
Management of Corrective Actions and Continuous Improvement, 2022, INFOTEP
Languages
Spanish, Mother language
English, Intensive CAE-C1, 2015
Accomplishments
Backlog reduction (60%) in the number of complaints for a family of products ensuring product reliability in the U.S. market through a Corrective and Preventive Investigation (CAPA) to mitigate solvent migration and prevent proper functionality.