Cathy Brown

• Managed high volume of customer inquiries, providing excellent service and product knowledge
• Collaborated with team to exceed sales targets, consistently meeting and surpassing goals
• Participated in product training sessions to stay current on industry trends and updates
• Administered and training with new hires and provided awareness to presentations or materials for training
• Plan and prioritize time for community volunteer opportunities with employees
• Responded to customer inquiries via phone, email, and live chat with professionalism and efficiency
• Utilized CRM software to update and maintain customer records accurately and efficiently

Improved customer satisfaction by resolving issues promptly and demonstrating empathy and understanding

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Demonstrated product features, answered questions and persuasively overcame objections.

• Implemented new cocktail menu resulting in an increase in beverage revenue
• Managed inventory and reduced costs by through efficient ordering and waste reduction
• Managed a team, overseeing training, and performance evaluations
• Oversaw operational activities making informed budgeting decisions
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.

• Recruited, trained dance students in multiple dance forms, retained talent to build high performing teams on a competitive level
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Represented organization at industry conferences and events.
• Established and maintained strong relationships with customers, vendors and strategic partners.

• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promptly responded to inquiries and requests from prospective customers.

• Answered questions about store policies and addressed customer concerns.
• Processed refunds and exchanges in accordance with company policy.
• Monitored Call Quality and Handled escalations