Cesar V. Gonzalez
Indio,CA
Summary
Bilingual (English/Spanish) hospitality and people operations leader with extensive experience in employee relations, recruitment, training, and compliance. Proven track record of supporting diverse workforces, resolving workplace issues, and building positive organizational culture in fast paced environments. Through years of management experience, developed a strong passion for supporting employees and building positive workplace culture, leading to a focused transition into human resources. Backed by a background in sociology and political science and a commitment to HR best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality /Restaurant Manager][
Del Rey
Palm Springs, CA
09.2024 - 02.2026
- Led full- cycle recruitment, interviewing, hiring, and on boarding for 20 employees annually.
- Managed employee relations, including performance counseling, corrective action, and terminations in compliance with company policy and California labor laws.
- Conducted workplace investigations and resolved employee concerns professionally and confidentially.
- Developed and delivered training programs to improve service standards, safety compliance, and employee engagement.
- Oversaw scheduling, payroll coordination, and workforce planning for multi-shift operations.
- Improved employee retention and morale through coaching, recognition, and developmental initiatives.
- Served as the primary point of contact for Spanish -speaking employees regarding policies, benefits, performance expectations, and workplace concerns.
- Oversaw daily restaurant operations, ensuring efficient service and high customer satisfaction.
Assistant Manager
Azure Sky Hotel
Palm Springs, CA
09.2021 - 05.2024
- Led and managed the front office operations of Azure Sky Hotel, overseeing guest services, reservations, and front desk staff.
- Implemented strategies to optimize guest experience and satisfaction, including streamlining check-in/check-out processes and resolving guest inquiries and concerns.
- Coordinated with other departments to ensure seamless operations and efficient communication between front office and other hotel functions.
- Oversaw inventory management processes, ensuring adequate stock levels while minimizing waste.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and on boarding of new employees to maintain adequate staffing levels.
Operations Coordinator
Villa Royale Hotel
Palm Springs, CA
12.2020 - 08.2021
- Collaborated with clients to plan and execute events, ensuring all requirements and preferences are met. (ex., vendor list and cocktail/wine tastings)
- Managed event logistics, including venue setup, catering arrangements, and coordinating with vendors and suppliers.
- Collaborated on on-site supervision during events to ensure smooth execution and guest satisfaction.
- Assisted with day-to-day operations of the venue, including scheduling staff, managing inventory, and ensuring cleanliness and maintenance standards are upheld.
Bartender
Villa Royale Hotel
Palm Springs, CA
12.2019 - 12.2020
- Lead bartender in a high volume restaurant environment and created custom cocktails.
- Helped inventory and ordered supplies and stock.
- Trained new staff on bar operations, cocktail mixing, and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Groundskeeper
Villa Royale Hotel
Palm Springs, CA
12.2017 - 12.2019
- Worked with maintenance crew to ensure property grounds upkeep without reported maintenance issues.
- Maintained green spaces by weeding, trimming, and pruning.
- Kept outdoor furniture clean and in good repair.
- Operated hand tools and power equipment, including leaf blowers, hedge trimmers, and drills.
- Raked leaves and other vegetation from lawns and flower beds.
Front Desk Agent
Fairfield Inn and Suites by Marriot
Capitola, CA
01.2015 - 11.2015
- Managed front desk operations, including guest check-in/check-out, reservations, and guest inquiries.
- Handled escalated guest issues and complaints, resolving them promptly and efficiently to ensure guest satisfaction.
- Collaborated with other departments to ensure smooth operations and resolve any issues impacting guest satisfaction.
Education
Bachelor of Sociology - Political Science
University of California, Santa Cruz
05.2016
Skills
- Bilingual: English and Spanish (Fluent)
- Employee Relations and Conflict Resolution
- Talent Acquisition and Onboarding
- Performance Management and Coaching
- Labor Law Compliance (CA)
- Training Development
- Policy Implementation
- HR Documentation
- Workplace Scheduling and Payroll
- Employee Engagement and Retention
- Leadership Development
Certification
- Food Handler Certification
- ServSafe Alcohol Certification
Timeline
Hospitality /Restaurant Manager][
Del Rey
09.2024 - 02.2026
Assistant Manager
Azure Sky Hotel
09.2021 - 05.2024
Operations Coordinator
Villa Royale Hotel
12.2020 - 08.2021
Bartender
Villa Royale Hotel
12.2019 - 12.2020
Groundskeeper
Villa Royale Hotel
12.2017 - 12.2019
Front Desk Agent
Fairfield Inn and Suites by Marriot
01.2015 - 11.2015
Bachelor of Sociology - Political Science
University of California, Santa Cruz