Cesia Padilla
Grand Prairie,TX
Summary
Personable Teller with 9 years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
15
15
years of professional experience
Work History
Bank Teller
Wells Fargo Bank, N.A.
Duncanville, TX
10.2015 - Current
- Educate customers on the use of banking websites and mobile apps.
- Processed daily transactions, including deposits, withdrawals, money transfers, loan payments, selling cashier checks and other monetary transactions.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Balance the cash drawer and teller station daily.
- Developed strong relationships with customers by providing excellent customer service.
- Assisted with the training of new tellers, ensuring they received a comprehensive education on proper banking policies.
- Provide leadership, conflict resolution, process improvement, and communication to the teller line.
- Transmitted orders to supply cash to meet daily needs.
Crew Trainer
McDonald's Fast-Food Restaurant
Saginaw, TX
10.2012 - 03.2014
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
Cashier
McDonald's Restaurant
Dallas, TX
07.2009 - 11.2011
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
AA - Associate of Arts
Tarrant County College
Arlington, TX03-2026
Skills
- Customer Needs Assessment
- Basic IT Skills
- Ability to gather and analyze information effectively
- Flexibility in handling changes and unexpected challenges
- Cash counting
- Financial Transactions
- Customer Relationship Management
Personal Information
Title: Bank Teller
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
Wells Fargo Bank, N.A.
10.2015 - Current
Crew Trainer
McDonald's Fast-Food Restaurant
10.2012 - 03.2014
Cashier
McDonald's Restaurant
07.2009 - 11.2011
AA - Associate of Arts
Tarrant County College
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