- Learning new cooking techniques and expanding my culinary skills
- Personal Development and Self-Improvement
- Drawing and Painting
- Creative Writing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- Reading
- Animal Care
- Mindfulness Practices
- Crafting and DIY Projects
- Strategy Games
- I enjoy cooking for friends and family gatherings
Lauren Sanders
Mt Olive,MS
Summary
Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bank Teller
PriorityOne Bank
01.2024 - 09.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with ordering checks, and setting up online banking services.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
Server
Waffle House
09.2022 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Life Insurance Agent
American Income Life Insurance Company
05.2021 - 11.2021
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
Education
Bachelor of Science - Human Resources Management
University of Southern Mississippi
Hattiesburg, MS05-2026
Associate of Arts - General Studies
Holmes Community College
Ridgeland, MS12-2023
Skills
- Customer Needs Assessment
- Customer relationship development
- Stress Tolerance
- Upselling skills
- Financial Transactions
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Listening and comprehension
- Relationship building
- Decision-making
- Customer needs assessment
Certification
- Microsoft Excel Certified
Interests
References
References available upon request.
Languages
English
Full Professional
Timeline
Bank Teller
PriorityOne Bank
01.2024 - 09.2024
Server
Waffle House
09.2022 - 12.2023
Life Insurance Agent
American Income Life Insurance Company
05.2021 - 11.2021
Bachelor of Science - Human Resources Management
University of Southern Mississippi
Associate of Arts - General Studies
Holmes Community College
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