Cesilia Hernandez
Los Angeles,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
Sun Country Airlines - LAX
Los Angeles, CA
06.2022 - Current
- Assisted with baggage check-in and tagging for customers.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Performed daily opening and closing procedures in accordance with company standards.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Operated various computer programs related to customer service operations.
- Printed itineraries and tickets for passengers each day.
- Took reservations from patrons by phone or online.
- Managed communication between airline personnel and customers in a professional manner.
- Assisted disabled passengers with special needs throughout their travels.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Verified identification documents such as passports or driver's licenses.
- Worked closely with flight attendants to ensure that all safety protocols were followed during boarding operations.
- Advised customers on baggage allowance regulations as per IATA rules.
- Informed passengers about flight delays or cancellations due to weather conditions or technical issues.
- Issued seat assignments and handled upgrades when requested by passengers.
Warehouse Associate
Vans Distribution Center
Santa Fe Springs, CA
09.2020 - 12.2020
- Examined packages and goods for damage and notified vendors of replacement needs.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Maintained a clean and safe work environment by adhering to all safety protocols and procedures.
- Processed customer returns quickly and efficiently.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Operated shrink-wrap machines to secure products for shipment.
Education
High School Diploma -
Earl F. Johnson
Hanford, CA06-2020
Skills
- Excellent interpersonal skills
- Adaptable under pressure
- Fluent in multiple languages
- Effective problem solving
- Exceptional communication
- Critical thinking
- Customer support
Languages
Spanish
Professional
Timeline
Airport Customer Service Agent
Sun Country Airlines - LAX
06.2022 - Current
Warehouse Associate
Vans Distribution Center
09.2020 - 12.2020
High School Diploma -
Earl F. Johnson