Cesilia Rivas
Washington,DC
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
UNITY HEALTH CARE INC.
Washington, DC
11.2022 - Current
- Provide a friendly greeting to all patients and manage paperwork.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Host
Agua 301 Restaurant
Washington, DC
03.2018 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Responsible for multitasking in a fast-paced environment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Bell Multicultural
Washington, DC06.2015
Skills
- Medical Terminology
- Front Desk Operations
- EMR / EHR
- Bilingual (English & Spanish)
- Collaboration and Teamwork
- Time Management
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Receptionist
UNITY HEALTH CARE INC.
11.2022 - Current
Host
Agua 301 Restaurant
03.2018 - 10.2022
High School Diploma -
Bell Multicultural