Cesley Richardson
Mesquite,TX
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
16
16
years of professional experience
Work History
Reinstatement Specialist
Exeter Finance
Irving, TEXAS
04.2023 - 12.2025
- Handled high volumes of inbound/outbound calls explaining reinstatement/redemption options
- Managed customer inquiries and provided solutions to enhance client satisfaction.
- Assisted customers bring their repossessed vehicles back in good standing by managing calls
- Explained to customers, fees, past due amounts and late charges and requirements.
- Presented solutions, programs, and payment plans to customers to facilitate reinstatement.
- Coordinated with recovery vendors and operations, and auctions processed paperwork to help customer restore ownership.
- Focused heavily on customer service and compliance in fast- paced environment
- Resp;ved customer complaints and concerns related to the repossession or policy lapse.
Mid Stage Collections Representative
Nissan Motor Acceptance Corporation
Irving, USA
08.2014 - 04.2022
- Responsible for negotiating resolutions for accounts that are 30-59 days past due
- Handled escalated calls, trained, and coached customer account representatives by providing one-on-one training and feedback.
- Trained employees on inbound and outbound calls for operation
Collector I
Hyundai Capital America
Plano, USA
06.2012 - 05.2014
- Managed a queue of accounts from 30-59 days delinquent
- Contacted customers via telephone and make arrangements to bring the account current
- Handled multiple escalated calls throughout full work day
- Assisted in special projects to help bring down delinquency
Outbound Collector
Global Acceptance Credit Company
Arlington, USA
12.2009 - 03.2012
- Collecting on private student loans, charge off credit cards, consumer loans, or auto deficiency accounts 90-120 days past due
- Managed queues, and completing up to 250 calls a day
- Trained new hires on the efficiency and collection of revenue for department
Education
College Prep
Plano East Senior Highschool
Plano, TXSkills
- Reinstatement processes
- Payment plan negotiation
- Conflict resolution
- Account management
- Compliance management
- Customer service
- Training and coaching
- Collections strategies
- Effective communication
- Attention to detail
- Problem solving
- Process improvement
- Time management
Awards
- Consistent top 3 performer in collections (Nissan Corp.)
- Received Employee Recognition Award for 2013 (Hyundai)
- Collections Department 95% Club Star Employee for Quality Assurance for the months of April-October of 2013 (Hyundai)
- 1st Place Bucket Movement 30-59 Collections Department for May, June, and July 2013 (Hyundai)
Timeline
Reinstatement Specialist
Exeter Finance
04.2023 - 12.2025
Mid Stage Collections Representative
Nissan Motor Acceptance Corporation
08.2014 - 04.2022
Collector I
Hyundai Capital America
06.2012 - 05.2014
Outbound Collector
Global Acceptance Credit Company
12.2009 - 03.2012
College Prep
Plano East Senior Highschool