Samantha Delauter
Summary
Results-driven professional with a strong background in client relationship management and a proven track record of ensuring customer satisfaction. Skilled in fostering team collaboration and adapting to dynamic environments. Excels in communication and problem-solving. Analyzes client needs to deliver customized solutions that improve client retention and drive positive business outcomes. Currently seeking a position within a reputable and high-growth institution that values excellence, standards, and unwavering work ethic. Passionate about working with the youth and guiding them towards a better future. Committed to contributing to the organization's success through expertise and dedication.
Overview
12
12
years of professional experience
Work History
Reinstatement Specialist
Client Services Solutions
11.2024 - Current
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Enhanced customer satisfaction by providing comprehensive product demonstrations tailored to individual needs.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Account Receivable Specialist
Eleras Group
08.2024 - 11.2024
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
Data Entry
AllianceOne
12.2022 - 08.2024
- Ensured accurate financial reporting with meticulous record-keeping and data entry tasks.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Created and updated tracking spreadsheets using MS Excel.
Advocate
United Healthcare
06.2022 - 12.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
Data Entry
ROI Solutions LLC.
04.2021 - 06.2022
- Assisted clients in navigating complex systems of social services support, streamlining their pathways towards stability and improved quality of life.
- Analyzed and processed a verity of documents, submitting them to the state for final review
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Addressed client grievances professionally and efficiently, resolving conflicts and maintaining positive working relationships across the organization.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
Customer Service Representative
Sam's Club
11.2019 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Account Manager
Healthcare Services Group LLC.
05.2015 - 11.2019
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted regular account reviews with clients, providing insights on performance trends and identifying opportunities for improvement.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Team Leader
Better life
06.2014 - 04.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Promoted green cleaning practices within the team, contributing to a more sustainable business operation.
- Performed routine inspections of completed work to verify that it met company standards and client expectations before leaving premises.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
Route Manager
Molly Maid
11.2012 - 06.2014
- Performed professional residential cleaning services
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Education
Business, Microsoft Excel
Penn Foster
03.2025
High School Diploma -
Holt High School
01.2011
Skills
- Skilled Leadership Professional
- Proficient Problem Solver
- Exceptional Customer Support
- Reliable Performance
- Strong Organizational Skills
- Clear and Engaging Communication Skills
- Microsoft Excel
- Accounts receivable management
- Staff training and development
- Documentation and reporting
Activities
My dedication lies in serving and mentoring young individuals, steering them towards a positive path. I aim to inspire the upcoming generation to develop into resilient leaders. Additionally, I have embarked on my own health and fitness journey, finding joy in cultivating strength both physically and spiritually. I hold the belief that development in all facets of our lives is crucial for the well-being of our mind, body, and spirit.
Timeline
Reinstatement Specialist
Client Services Solutions
11.2024 - Current
Account Receivable Specialist
Eleras Group
08.2024 - 11.2024
Data Entry
AllianceOne
12.2022 - 08.2024
Advocate
United Healthcare
06.2022 - 12.2022
Data Entry
ROI Solutions LLC.
04.2021 - 06.2022
Customer Service Representative
Sam's Club
11.2019 - 04.2021
Account Manager
Healthcare Services Group LLC.
05.2015 - 11.2019
Team Leader
Better life
06.2014 - 04.2015
Route Manager
Molly Maid
11.2012 - 06.2014
Business, Microsoft Excel
Penn Foster
High School Diploma -
Holt High School
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