Samantha Delauter
Summary
Results-driven professional with a strong background in client relationship management and a proven track record of ensuring customer satisfaction. Skilled in fostering team collaboration and adapting to dynamic environments. Excels in communication and problem-solving. Analyzes client needs to deliver customized solutions that improve client retention and drive positive business outcomes. Currently seeking a position within a reputable and high-growth institution that values excellence, standards, and unwavering work ethic. Passionate about working with the youth and guiding them towards a better future. Committed to contributing to the organization's success through expertise and dedication.
Overview
12
12
years of professional experience
Work History
Reinstatement Specialist
Client Services Solutions
Saint Charles, MO
11.2024 - Current
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Enhanced customer satisfaction by providing comprehensive product demonstrations tailored to individual needs.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Account Receivable Specialist
Eleras Group
Saint Charles, MO
08.2024 - 11.2024
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
Data Entry
AllianceOne
Remote
12.2022 - 08.2024
- Ensured accurate financial reporting with meticulous record-keeping and data entry tasks.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Created and updated tracking spreadsheets using MS Excel.
Advocate
United Healthcare
Remote
06.2022 - 12.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
Data Entry
ROI Solutions LLC.
Remote
04.2021 - 06.2022
- Assisted clients in navigating complex systems of social services support, streamlining their pathways towards stability and improved quality of life.
- Analyzed and processed a verity of documents, submitting them to the state for final review
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Addressed client grievances professionally and efficiently, resolving conflicts and maintaining positive working relationships across the organization.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
Customer Service Representative
Sam's Club
11.2019 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Account Manager
Healthcare Services Group LLC.
05.2015 - 11.2019
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted regular account reviews with clients, providing insights on performance trends and identifying opportunities for improvement.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Team Leader
Better life
St Louis, MO
06.2014 - 04.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Promoted green cleaning practices within the team, contributing to a more sustainable business operation.
- Performed routine inspections of completed work to verify that it met company standards and client expectations before leaving premises.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
Route Manager
Molly Maid
Saint Charles, MO
11.2012 - 06.2014
- Performed professional residential cleaning services
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Education
Business, Microsoft Excel
Penn Foster
03.2025
High School Diploma -
Holt High School
01.2011
Skills
- Skilled Leadership Professional
- Proficient Problem Solver
- Exceptional Customer Support
- Reliable Performance
- Strong Organizational Skills
- Clear and Engaging Communication Skills
- Microsoft Excel
- Accounts receivable management
- Staff training and development
- Documentation and reporting
Activities
My dedication lies in serving and mentoring young individuals, steering them towards a positive path. I aim to inspire the upcoming generation to develop into resilient leaders. Additionally, I have embarked on my own health and fitness journey, finding joy in cultivating strength both physically and spiritually. I hold the belief that development in all facets of our lives is crucial for the well-being of our mind, body, and spirit.
Timeline
Reinstatement Specialist
Client Services Solutions
11.2024 - Current
Account Receivable Specialist
Eleras Group
08.2024 - 11.2024
Data Entry
AllianceOne
12.2022 - 08.2024
Advocate
United Healthcare
06.2022 - 12.2022
Data Entry
ROI Solutions LLC.
04.2021 - 06.2022
Customer Service Representative
Sam's Club
11.2019 - 04.2021
Account Manager
Healthcare Services Group LLC.
05.2015 - 11.2019
Team Leader
Better life
06.2014 - 04.2015
Route Manager
Molly Maid
11.2012 - 06.2014
Business, Microsoft Excel
Penn Foster
High School Diploma -
Holt High School