C. Eugene Glover
Lakewood,WA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
Work History
Account Manager
ACE Parking Management
03.2022 - 05.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Administrative Support Manager
Bright Horizons Early Learning Center
04.2019 - 08.2022
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
Senior Operations Specialist
Apple, Inc.
09.2010 - 08.2019
- Trained and mentored numerous lower-level employees over 8 years.
- Delivered technical support and back up for system administrator on BPM, Precision, Cognos and Integrated Teller systems.
- Provided operations support for contractual, administrative and financial aspects of Apple, Inc..
- Led talented team in establishing and developing accounts with key wholesale clients and sophisticated buyers..
Education
Bachelor of Arts - Business Administration And Management
Stanford Brown College
Chicago02.2010
Skills
- Talent Management
- Issue Resolution
- International Markets Understanding
- Payment Collecting
- Product Training
- Revenue Retention
- Compliance Requirements
- Excellent Communication Skills
- Strong Lead Development Skills
Timeline
Account Manager
ACE Parking Management
03.2022 - 05.2023
Administrative Support Manager
Bright Horizons Early Learning Center
04.2019 - 08.2022
Senior Operations Specialist
Apple, Inc.
09.2010 - 08.2019
Bachelor of Arts - Business Administration And Management
Stanford Brown College
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