Chabelli Patino

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Relayed guest comments or suggestions to manager on duty for further action.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history
• Completed EKGs and other tests based on patient presentation in office.
• Prepared and administered medications to alleviate patient symptoms.
• Administered Immunizations/therapeutic vaccines
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Effectively answer participant inquiries regarding various aspects of their benefit plans in a thorough
  manner while ensuring a high degree of customer satisfaction.
  • Respond accurately and courteously to participant telephone inquiries, and e-mail inquiries.
  • Document participant calls, e-mails and visits using Clarity’s internal programs/tools.
  • Prepare accurate, customized, and well-written explanations for participants regarding various questions regarding their benefit plan.
  • Work with other Benefit Resource personnel to resolve participant concerns.
• Met customer call guidelines for service levels, handle time and productivity.

● Keep records on individual children, including information about activities, doctor appointments and play
dates.
● Transport children to school and pick up from after school activities
● Accompany children to medical appointments and run errands

• Prepared meals and snacks for children based on dietary guidelines.
• Administered basic first-aid and medication in emergency situations.

● Performed hemoglobin tests and EKGs on patients
● Monitored patients’ vital signs
● Prepared examination and treatment rooms
● Educated each patient on test protocols
● Managed patient appointments and answered phone lines
● Updated medical records
● Trained new employees on daily tasks and the clinic’s standard operating procedures