Chabrier Bailey
Phoenix,AZ
Summary
Motivated and detail-oriented customer service professional with a strong background in higher education support. Proven track record of delivering exceptional student services, managing high-volume inquiries, and effectively communicating through various channels including phone, email, and in-person interactions. Skilled in problem-solving, task prioritization, and maintaining a student-focused approach in fast-paced environments. Currently pursuing a Bachelor's degree in Behavioral Science, committed to fostering student success and community engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Study Office Assistant
South Mountain Community College
09.2024 - Current
- Provided excellent customer service, addressing inquiries from students, staff, and faculty in a timely manner.
- Effectively communicate complex information about disability accommodations to a diverse clientele, ensuring that all individuals had a clear understanding of their entitlements and available resources.
- Maintained detailed records of Student progress, documentation of services and case notes.
Student Contact Center Specialist
Risepoint
04.2022 - 07.2024
- Placed outbound customer service call, text, and emails with the goal of qualifying leads and transferring interested leads to campus specific Enrollment Representatives.
- Promptly responded to lead request maintaining a outbound call volume of 100- 150.
- Maintained accurate records of Lead interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
- Attended telephone skills and program information training sessions to boost aptitude.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Front Desk Receptionist
Glendale Community College
06.2021 - 04.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Library Aide
Central Arizona College
04.2020 - 01.2021
- Assist students via CHAT with inquiries regarding the library including Library database and ebook information.
- Answered questions from patrons and helped to find desired materials.
Student Services Technician
Rio Salado Community College
07.2018 - 03.2019
- Admit and Register students using the Student Information System (SIS); provides customer service assistance at the front counter.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Explained admissions procedures and courses offered to potential students.
Education
Bachelor of Science - Behavioral Sciences
South Mountain Community College
Phoenix05.2026
Associate of Arts - General Studies
Glendale Community College
Glendale, AZ05.2022
Skills
- Inbound and outbound calls
- Active Listening
- Verbal and Written Communication
- College Enrollment knowledge
- Microsoft Office
- Customer Service
- Administrative Support
- Calm disposition
- Self-care strategies
- Mental Health First Aid
Certification
- Certified Compassion Fatigue and Burnout Specialist - July 2024
- Certified Self- Care Technician - July 2024
- Certified Mindfulness-Informed Technician - July 2024
- Certified Professional Resilience Specialist - July 2024
- Mental Health First Aid - March 2024
Timeline
Work Study Office Assistant
South Mountain Community College
09.2024 - Current
Student Contact Center Specialist
Risepoint
04.2022 - 07.2024
Front Desk Receptionist
Glendale Community College
06.2021 - 04.2022
Library Aide
Central Arizona College
04.2020 - 01.2021
Student Services Technician
Rio Salado Community College
07.2018 - 03.2019
Bachelor of Science - Behavioral Sciences
South Mountain Community College
Associate of Arts - General Studies
Glendale Community College
- Certified Compassion Fatigue and Burnout Specialist - July 2024
- Certified Self- Care Technician - July 2024
- Certified Mindfulness-Informed Technician - July 2024
- Certified Professional Resilience Specialist - July 2024
- Mental Health First Aid - March 2024
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