Chad Akins
Summary
Results-driven General Sales Manager proficient in retail automotive products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.
Overview
15
15
years of professional experience
Work History
General Sales Manager
Mountain View Ford Lincoln Inc
01.2022 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Manager
Mountain View Ford Lincoln Inc
08.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Business Manager
Mountain View Ford Lincoln Inc
02.2010 - Current
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
Automotive Finance Manager
Don Ledford Automotive
02.2009 - 01.2010
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Education
No Degree - Business Management
Chattanooga State Community College
Chattanooga, TNCertificate of Completion - Automotive General Management
NADA Academy
Tysons Corner, VA10.2023
Skills
- Performance Improvements
- Training and Coaching
- Revenue Development
- Leadership and Team Building
- Sales Development
- Employee Coaching
- Advertising and Marketing
- Price Structuring
- Team Development
- Goal Setting
Timeline
General Sales Manager
Mountain View Ford Lincoln Inc
01.2022 - Current
Sales Manager
Mountain View Ford Lincoln Inc
08.2019 - Current
Business Manager
Mountain View Ford Lincoln Inc
02.2010 - Current
Automotive Finance Manager
Don Ledford Automotive
02.2009 - 01.2010
No Degree - Business Management
Chattanooga State Community College
Certificate of Completion - Automotive General Management
NADA Academy
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